Front Office Specialists; Hastings

This is a full time position. Monday-Thursday 8:00 am-6:30 pm

The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following:
Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.

• Greet patients in a polite, prompt and helpful manner.
• To receive and take accurate telephone messages.
• Strong interpersonal communication skills to support team efforts to the organization.
• Direct customers to the appropriate resources when necessary.
• Assist patients with necessary paperwork as needed.
• Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing.
• Informs appropriate nursing staff of the patient’s arrival.
• Enters all information and verifies information for billing and records purposes.
• Translation.
• Confirming appointments.