Part Time - Patient Registration Customer Service Representative

Job Overview

Location:

Ascension Sacred Heart Navarre. Shift: PRN, part time. Work as needed, including day, evening, and overnight availability. Holiday and weekend availability required. Shifts range from 8-12 hours on a rotating on-call schedule. PRN associates will be cross‑trained in multiple departments as needed.

• Help patients navigate the registration process.
• Answer questions confidently, clearly, and compassionately.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients who may be scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details with training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Preferred:
  Medical or healthcare experience (though not required).

Pay range: $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is also committed to providing a workplace free from harassment based on any of the aforementioned protected categories.