Pt Reg​/Med Recs Specialist

Job Summary

The Patient Registration Representative/Medical Records Specialist is responsible for assisting patients through the registration process while introducing the patient to the facility in a manner designed to reduce patient anxiety, working with other departments. The specialist serves as a liaison for patients, families, hospital management, and staff to ensure patient satisfaction, experience, and quality of services are maintained and improved when possible.

Also responsible for assisting with the processing of health information to include, but not limited to, the assembly of analysis, release of information, and processing of medical records.

Patient  ECC

• Minimum three (3) years of experience in a health care and/or customer service related industry.

• Typing skills of forty (40) words per minute.
• Effective communication skills and ability to handle difficult customers or situations.
• Basic working knowledge of commonly used computer applications.
• General knowledge of medical terminology and medical insurance.
• Experience in patient interviewing.
• Flexibility for weekend, holiday, and other shift work as scheduled is required based on departmental need.
• Ability to collect post and balance cash.
• Ability to perform extensive clerical work with accuracy and speed.
• Ability to be cross‑trained on all processes and be able to train staff on these processes.

Mandatory

Education:

High School Diploma, GED or Certificate.

7p-7:30a Nights required.

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse.