Front Desk Team Member

Responsibilities

• Interacts appropriately with patients and records information while greeting, checking‑in, checking‑out or scheduling appointments for patients.
• Conducts lobby checks to ensure organization and cleanliness.
• Serves as the gatekeeper for PCP and specialist schedules including, but not limited to ensuring Top
  40 patients are scheduled every
  13days.
• Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedules appointments, responds to emails and generates new patient packets.
• Ensures patient contact and emergency contact information is accurately documented in the system.
• Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
• Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
• Clearly communicates information about Chen Med clinical personnel to patients and other individuals.
• Verifies patient insurance via phone or website and collects any necessary copays for services.
• Assists with scheduling follow‑up and in‑house specialist referral appointments, when necessary.
• Escorts patients to exam rooms and ensures their comfort and well‑being prior to leaving.
• Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
• Reports on hospitalizations including HITS census, ENS Ping, etc.
• Present patients with a customer service survey during check‑out and escalates if needed for immediate service recovery.
• Participates in daily and weekly huddles to provide details on patients.
• Regulates and monitors aspects of transportation, including driver lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
• Maintains the confidentiality of patients’ personal information and medical records.
• Reviews patients’ personal and appointment information for completeness and accuracy.
• Transmits correspondence by mail, email or fax.
• Performs other duties as assigned and modified at the manager’s discretion.

• Exceptional customer service skills and passion for serving others.
• Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems.
• Knowledge of Chen Med Medical products, services, standards, policies and procedures.
• Skilled in operating phones, personal computers, software and other basic IT systems.
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
• Detail‑oriented to ensure accuracy of reports and data.
• Outstanding verbal and written communication skills.
• Demonstrated strong listening skills.
• Positive and professional attitude.
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
• Ability and willingness to travel locally and regionally up to 10% of the time.
• Spoken and written fluency in English.
• Flexible to work evening, weekends and/or holidays as needed.

• High school diploma or equivalent education required.
• Graduation from a nationally accredited Medical Assistant program preferred.
• A minimum of1year of work experience in a medical clinic or similar environment required.
• BLS for Healthcare Providers preferred.

$14.3 – $20.42 Hourly. The posted pay range represents the base hourly rate or base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.