CLERK

INTERVIEWING CLERK -

This position provides administrative support for clinical functions and will assist with billing functions at the Bradford County Health Department. The incumbent will interview clients to determine economic eligibility for enrollment in the county health department primary care program, family planning and other health department programs. They will process enrollment of clients as specified by the county health department procedures, using the FMMIS system to verify Medicaid benefit status as well as other electronic verification systems which is an integral aspect of the enrollment process.

Primary duties include answering the telephone, making appointments for patients for all clinic services, preparing charts for clinics (including compiling charts, requesting medical records, scanning and entering services for all records after services have been completed), ensuring medical records are current with all information and assisting with the purging of files of inactive clients. The clerk determines financial responsibilities of clients based upon services received and payment status of client;

collects fees for services rendered and provides receipts to clients, processes credit card payments and required daily reports.

The candidate must have experience with multi-line phone systems and knowledge and expertise with front desk duties such as registering patients, making and confirming appointments, collecting and scanning patient documents. Strong experience in customer service, including addressing client concerns, helping dissatisfied clients, and facilitating communication between clients and staff members, is required.

Knowledge of the rules and regulations related to confidential information. Understanding of clinic procedures, DOH and FQHC policies. Skilled in completing documentation of work. Ability to follow directions.

Willingness to work before, during, and/or beyond normal work hours or days in the event of an emergency.

Experience with multi-line phone systems. Knowledge and expertise with medical front desk duties such as registering patients, confirming insurance coverage, making and confirming appointments, collecting and scanning patient documents.

Starke, FL

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.