Patient Care Coordinator

Job Description

The Patient Care Coordinator is responsible for the oversight and participation of patient’s care of ongoing Bio Plus pharmacy services.

• Coordinate monthly deliveries of specialty medications; ensuring right patient, receives right medication to the right address
• Achieve monthly call calibration meeting metric of 90
• Communicate via phone, and/or email with patients, physicians, and payers to provide them necessary information regarding patient delivery or delay of medication delivery
• Responsible for documenting all communication regarding patient treatment and/or physician office in patient medical record
• Assess patients therapy compliance and report noncompliance of treatment to pharmacist and physician
• Document ADR/Adherence occurrences and escalating all clinical calls to appropriate clinicians
• Adjudicate patients claim and bill patient for co-payment during the refill process
• Intake and/or enrollment of patients
• Participate and perform other duties as assigned by leadership

• Knowledge of standard medical terminology
• Ability to handle challenging patients/vendors in a professional manner
• Ability to learn quickly, solve problems, and make decisions to assist our patients
• Demonstrate excellent oral, presentation, and written communication skills
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook
• Demonstrate the Bio Plus C.A.R.T. values

• High School diploma or equivalency
• Comfortable in a phone based, office environment
• 2 years of specialty pharmacy experience preferred

Bio Plus offers competitive compensation packages including health care, 401(k),growth potential, and a challenging and exciting work environment.

Bio Plus is an Equal Opportunity Employer