Customer Service Representative - GCHSWF Peds Ophthalmology - Fort Myers

Location

11390 Summerlin Square Drive, Fort Myers Beach, FL 33931

GCHSWF Peds Ophthalmology - FM

Full Time

Shift 1: 7:15 AM to 5:00 PM

$20.00 - $23.50 per hour

The Customer Service Representative will provide excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, posting charges and initial collections, preparing accurate billing, and maintaining medical records.

External candidates will start at $20.00 per hour.

Handle telephones, schedule appointments, check patients in, verify insurance, obtain authorizations, complete pre‑certifications, refer, post charges, collect payments, maintain accurate medical records, support workers compensation and commercial carrier business services, and other duties assigned by Management.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  Less than 1 year clerical/administrative; insurance/customer service preferred.
• Certification:
  Basic Life Support (BLS) required; other certifications may be required at other locations within 90 days of hire.
• Other:
  Excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.

• Health & Wellness
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Prescription coverage
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
• Financial Security
  • Retirement plan with up to 5% employer match
  • Long‑term financial planning resources
  • Competitive pay
  • Career growth opportunities
• Time Away From Work
  • Generous paid time off
  • Paid holidays
  • Monday‑Friday schedule, no weekends
• Invest in Your Future
  • Tuition reimbursement programs
  • Professional development opportunities
  • Internal career advancement paths
• Location Perks
  • Fort Myers Beach area location
  • Minutes from beaches, restaurants, shopping, and entertainment
  • Convenient access from Fort Myers, Cape Coral, Estero, and Bonita Springs
  • Year‑round sunshine before and after work