Front Desk Concierge

Location: Windermere

** Our promise to you:*
* Joining Advent Health is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Advent Health is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team.

All while understanding that  
** together
* * we are even better.

** All the benefits and perks you need for you and your family:*
* + Benefits from Day One:
Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

+ Paid Time Off from Day One

+ 403-B Retirement Plan

+ 4 Weeks 100% Paid Parental Leave

+ Career Development

+ Whole Person Well-being Resources

+ Mental Health Resources and Support

+ Pet Benefits

*
* Schedule:

*
* Full time

** Shift:*
* Day-Weekend (United States of America)

** Address:*
* 5830 W Irlo Bronson Memorial Hwy

** City:*
* Kissimmee

** State:*
* Florida

** Postal Code:*
* 34746

*
* Job Description:

*
* *
* Schedule:

** Full Time, 40 hrs

** Shift** :
Requires full availability to work weekdays 730am-8pm, and weekends 730am-5pm.

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- Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies.

Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned.

** Knowledge, Skills, and Abilities:*
* - Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.

- Ability to operate a computer, copier, fax, and scanner.

- Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.

- Ability to request and collect co-pays and outstanding balances.

- Must have highly developed social and communication skills.

- Excellent judgment and the ability to stay calm and level-headed in difficult situations.

- Proficiency in word processing/typing.

- Strong customer service skills.

*
* Education:

*
* - High School Grad or Equiv [Required]

*
* Work Experience:

*
* - 3+ customer service experience [Required]

- Computer experience [Required]

- Relevant experience, preferably in hospital or hospitality industry [Required]

*
* Physical Requirements:

** _(Please click the link below to view work requirements)_

Physical Requirements
- ** Pay Range:*
* $15.46 - $24.73

** Background Screening Requirement (Florida Law)*
* Certain positions are subject to  
** Florida Level 2 background screening** , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the  
** Florida Care Provider Background Screening Clearinghouse** :

_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._

** Category:
** Administrative & Executive Services

** Organization:
** Advent Health Primary Care
*
* Schedule:

** Full time

** Shift:
** Day-Weekend

** Req :**