Alumni Support Specialist

Alumni Support Specialist

Regular Full-Time Professional Tequesta, FL, US

4 days ago Requisition

Salary: $50,000.00 Annually

Futures Recovery Healthcare is a state-licensed, Joint Commission accredited behavioral healthcare provider located in Tequesta, Florida of Palm Beach County. At Futures, we are committed to treating the whole person, not just the behaviors. We have a holistic approach that is patient-centered. Our medical, clinical, resident assistant, admissions, outreach, executive, culinary, alumni, and intake teams all work together to meet a patient where they are and allow them to heal and recover in a safe and nurturing environment, which is essential for whole healing and life-long recovery.

Demonstrates strong personal and professional boundaries at all times, both on- and off-site and across all forms of communication.

Establishes supportive, empathetic, and professional relationships with current patients to promote engagement during and after treatment.

Plans, organizes, facilitates, and supports alumni events and evening activities, ensuring a safe, structured, and recovery-oriented environment.

Adheres to and executes outreach schedules as set forth by department requirements, ensuring consistent patient and alumni engagement.

Serves as a designated responder for patients considering leaving treatment AMA/ACA, providing support and intervention to encourage continued participation.

Collaborates and communicates effectively with clinical and operations teams to ensure continuity of care.

Assists in reducing early discharges (AMA/ACA) through proactive engagement and support.

Facilitates mutual aid support groups (e.g., 12-Step, SMART Recovery) for patients and alumni.

Assists patients in completing alumni onboarding paperwork and transitioning into post-treatment programming.

Facilitates onboarding of alumni onto the organization’s engagement platform, providing a supportive introduction to the community.

Creates and posts engaging, recovery-oriented content to promote alumni connection and participation.

Actively maintains engagement on the alumni platform through consistent interaction, encouragement, and community-building efforts.

Monitors platform activity to ensure alignment with community standards and escalates concerns as appropriate.

Upholds and reinforces the organization’s code of conduct in all patient and alumni interactions.

Identifies, addresses, and escalates boundary violations or behavioral concerns in a timely and professional manner.

Maintains accurate, timely documentation of all patient and alumni interactions, engagement attempts, and outcomes in designated systems (e.g., CRM).

Provides reporting on activities and outcomes as required by supervisor and/or director.

Demonstrates flexibility in scheduling to support programming needs, including evenings, weekends, and on-site alumni activities.

Attends in-service trainings and maintains ongoing professional development as required.

Maintains a positive, professional attitude that reflects strong ethical standards and a commitment to recovery principles.

Ensures HIPAA compliance and maintains confidentiality of all patients (past, present, and future).

Adheres to all company policies and procedures.

Performs other duties as assigned by the supervisor and/or director.

• Batchelor's degree in a related education experience preferred, professional experience may substitute for degree requirements.
• Recovery Coach Certification Preferred
• CRM and EMR experience
• At least one (1) year of experience in the substance abuse or behavioral health field
• SMART Recovery Facilitator, event planning or hospitality experience a plus
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Must possess effective communication and organizational skills with a strong patient focus.
• 401(k) with Company Match
• Company Paid Life Insurance and Long Term Disability
• Voluntary Supplemental Life Insurance
• Medical Insurance
• Voluntary Benefits for Accident, Hospital, and Short Term Disability
• Paid Time Off

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GMH Associates is an Equal Opportunity Employer

The Florida Care Provider Background Screening Clearinghouse (Clearinghouse) is a first-in-the-nation enterprise system for background screening results of individuals required by law to undergo screening for employment in positions that provide services to vulnerable populations, as mandated by section 435.12, Florida Statutes.

It exists for one main reason: to keep people safe.