Family Support​/Driver

Location: Tallahassee

Position Summary:

The Family Support Worker is responsible for transporting clients and supervising visits between clients and their family members to ensure a safe and supportive environment. This role involves observing visits impartially, documenting interactions, and entering necessary information into required systems in a timely manner. The worker also assists families with visitation plans and schedules, provides orientation at the visitation center, and communicates effectively with case management staff.

Additionally, the Family Support Worker reports any incidents or accidents in accordance with organizational policies.

Essential Job Functions:

Transports clients.

Impartially observe visits between clients and family members and documents observations and enter documentation into the required system.

Completes administrative tasks related to the functions and responsibilities of the Family Support Worker in a timely manner including entry of medical/dental records within 72 hours of visit, and verbal/written communication with case management staff.

On call responsibilities include transporting, supervising clients, and assisting Full Case Managers.

Provide dependable transportation, visitation and logistical support to operational teams.

Facilitate, intervene and terminate a visit, as necessary.

Oversee that visit rooms are neatly maintained and safe for visits.

Facilitate and assist with orientation of families in visitation center; assist with procedures for visits prior to initial visitation.

Set up a visitation plan with each family utilizing the center.

Set visitation schedules for families.

Directly transport clients to visitations, medical appointments, counseling sessions, shopping and other necessary activities.

Assist in program data collection and data entry to maintain the appropriate records.

Report incidents and accidents within required time frames to keep with organization policy and procedures.

Other duties as assigned.

Essential

Qualifications:

Education:

High school diploma or GED equivalent, required.

Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Two (2) years of experience in human services or child welfare programs.

Experience and

Competencies:

Two years of previously supervised work experience in child welfare related field.

Bilingual is preferred.

Physical required prior to hire; paid by agency

Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).Possess strong leadership, communication, problem-solving, and decision-making skills.

Availability to work a flexible schedule as required by the department, including nights and weekends.

Possess a current Background Clearance Screening Letter as required by DCF.Valid Florida driver’s license and ability to obtain and maintain West Care’s vehicle insurance is required;

The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan The ability to write assessments, progress notes, discharge summaries, and other consumer related data Knowledge of the inter-relationship among substance use, mental health, and primary care disorders

Knowledge and application of developmental theories

The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area

The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers

The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources

The ability to identify the needs of a consumer that cannot be met by the counselor or agency and to assist the consumer/family to utilize the support systems and community resources available

The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed

The ability to assess the individual’s growth and…