Regional Operations Manager

Job Details:
Sarasota Adult Clinic
- Sarasota, FL 34236 | Position Type:
Full Time |

Travel Percentage :
Up to 50% |

Job Shift: Day | Job Category:
Admin
- Clerical

The individual in this role provides oversight for the health centers under the Center Place Health scope and is responsible for overseeing all operations at all Sarasota locations. Responsibilities include, but are not limited to, management of clinical support staff and clerical support staff. This person collaborates with other program managers at the site to assure quality, comprehensive care is available to the population.

• Provides oversight of Health Center site activities in accordance with professional/industry standards and Center Place Health policies.
• Plans, directs, and organizes work, including staff scheduling.
• Partners with HR to recruit, interview, and select new staff.
• Participates in orienting and training of new staff.
• Evaluates staff by observing performance, client outcomes and reviewing documentation of care/services.
• Provides counseling and coaching for staff using a problem-solving approach.
• Provides instruction/guidance to staff on policy, procedures, and processes.
• Conducts and participates in regular staff meetings.
• Manages day-to-day activities of staff, patients, students, and providers to assure smooth, efficient patient flow through the units.
• Ensures that required medical equipment and supplies are readily available at the time needed, and in emergencies to include medications, lab processing and notification of emergency medical services when indicated.
• Observes infection control and standard precautions.
• Works with all clinical and support staff to accurately monitor all medical documentation and logs for accuracy and completion.
• Plans, promotes, and coordinates all site services, including, but not limited to, medical services.
• Works directly with the Clinical Ops Manager to manage the daily operations of the center.
• Works collaboratively with the Clinical Ops Manager to ensure patient care standards are met.
• Works collaboratively with the Clinical Ops Manager and CMO or his/her designee to ensure appropriate provider coverage for all services.
• Analyzes patient flow problems and assists in instituting corrective actions.
• Regularly interfaces with providers and staff to facilitate communication and improvement activities.
• Monitors staff performance in compliance with established time frames.
• Functions as EHR super user working closely with Athena Health to ensure that appropriate training, error monitoring and corrections are completed promptly.
• Makes recommendations regarding transfers, promotions, and terminations.
• Coordinates with PSR Lead and Clinical Ops Manager to assure competencies.
• Provides direction and support for staff to achieve organizational goals and objectives.
• Participates as needed as a member of various committees related to the overall improvement of the corporation.
• Complies with company policies and procedures.
• Approves all timecards for direct reports and time‑off requests.
• Ensures that all documentation in the EHR is completed as required.
• Attends all mandatory meetings and in‑services.

• Involves staff in planning and evaluation of services.
• Collaborates with other program managers at the site to assure quality, comprehensive care is available to the population.
• Collaborates/coordinates with key community partners to develop and sustain systems, services, partnerships, and infrastructure as established by the Bureau of Primary Health Care for Federally Qualified Community Health Centers.
• Provides information and feedback on center activities/services and acts as an advocate for underserved populations throughout the community.
• Actively participates in centralized and site‑level Performance Improvement initiatives.
• Promotes team performance.
• Serves as a role model, coach, and mentor for staff.

• Assists with development of short and long‑term goals and objectives.
• Acts as a liaison between vendor issues and equipment.
• Assists with the development and evaluation of policies and procedures.
• Collaborates with professional organizations…