Front Office Supervisor University Park

Join Our Team

The Front Office Supervisor oversees the daily operations of the front office team to ensure an efficient, professional, and patient-centered experience. This role provides leadership and support to front desk staff, coordinates patient scheduling and check-in/check-out processes, monitors workflow, and ensures compliance with practice policies, procedures, and customer service standards. The Front Office Supervisor serves as a key point of contact for patients, providers, staff, and leadership, helping resolve issues, improve processes, and maintain smooth front-office operations.

• Adherence to applicable laws, regulations, and contractual obligations. Follows the principles of the Compliance Program as well as the US Eye Code of Conduct.
• Supervise daily front office operations, including patient check-in, check-out, registration, scheduling, and phone coverage.
• Provide leadership, coaching, and support to front office team members.
• Monitor front desk workflow and make staffing adjustments as needed to support patient volume.
• Ensure accurate collection and verification of patient demographic, insurance, and billing information.
• Oversee appointment scheduling to support provider templates, patient access, and operational efficiency.
• Assist with training new front office employees and support ongoing staff development.
• Promote excellent customer service and a professional patient experience.
• Address and resolve patient concerns in a timely and courteous manner.
• Ensure team members follow HIPAA, privacy, compliance, and practice policies.
• Monitor front office performance, including call handling, wait times, registration accuracy, and patient flow.
• Partner with clinical teams, billing, and management to resolve patient or operational issues.
• Assist in collecting co-pays, balances, and other patient payments in accordance with practice policy.
• Review and correct front office errors related to registration, scheduling, referrals, authorizations, or insurance verification.
• Communicate updates, process changes, and expectations to front office staff.
• Support performance management by providing feedback and escalating concerns to leadership when appropriate.
• Maintain a clean, organized, and welcoming front office environment.
• Reasonable accommodations may be provided to individuals with disabilities to enable them to perform the essential functions.

• Demonstrated ability to follow oral and written instructions.
• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Must be able to maintain a high degree of confidentiality.
• Ability to multi-task, work in a fast-paced environment, and manage time to meet deadlines and requirements of the organization.
• Strong leadership and team‑building skills.
• Excellent customer service and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem‑solving and conflict‑resolution abilities.

The Front Office Supervisor carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing staff complaints and resolving problems.

Fast‑paced, deadline‑oriented, confidential department. The noise level is usually moderate. This position works in a medical office or clinic environment with frequent interaction with patients, providers, staff, and visitors. The role may require flexibility with schedules based on business needs, patient volume, and office hours.

Demonstrated ability to do extensive walking, standing, bending, and stooping. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, kneel, and crouch. The employee may be…