Ops Records Analyst - 64802100

The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website .

Agency:
Department of Health

Working Title:

OPS RECORDS ANALYST -

Position Location:

TALLAHASSEE / LEON COUNTY

Position #:

Salary: $20.25 Per Hour

The incumbent’s primary responsibility is to perform duties that assist us with the processing of Social Security disability claims. This position requires the incumbent have good oral and written communication skills. The primary duties require maintaining a courteous demeanor when interacting with claimants, their representatives, the general public, and coworkers. The incumbent is responsible for the routine technical electronic records management activities relating to Social Security disability claims.

The incumbent must be productive under tight deadlines and have the ability to balance multiple priorities. This requires independent decision-making responsibility regarding the maintenance of medical records and consultative examination processes. Ninety percent of work performed is electronic–work will be performed via computer.

Incumbent would answer calls routed to the Development Unit and return voicemail messages as they come throughout the day. They will deal directly with claimants and claimant’s representatives in routing calls to appropriate DDS staff, sending out correspondences by fax or mail and making outgoing calls to ask investigative questions, such as gathering work history and functional information. This requires a broad knowledge of the division’s organizational structure and the disability case process, both at the intake level and examiner level.

Incumbent initiates, develops, and maintains the electronic record management activities involved with knowledge of when a Consultative Examination (CE) or Medical Evidence of Record (MER) is needed. All required information must be reviewed in the appropriate systems (i.e., Social Security Administration (SSA) system (DCPS), PCOMM and eView) for completeness and accuracy and documented on the Electronic Worksheet (EWS) when appropriate.

• Ability to communicate effectively.
• Ability to operate standard office equipment (e.g., phone, copier, scanner, fax, computer)
• Ability to collect and evaluate data relating to disability claims.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to disability benefits.
• Ability to evaluate data for completion.
• Ability to identify problems and take appropriate corrective action.
• Ability to compose correspondence.
• Ability to organize data into logical format.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to establish and maintain effective working relationships with others.

Preference will be given to applicants with a high school diploma.

Preference may be given for previous work experience with disability or insurance claims, medical office, social work or government programs.

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be Healthiest State in the Nation.

Values:

I nnovation:
We search for creative solutions and manage resources wisely.

C ollaboration:
We use teamwork to achieve common goals & solve problems.

A ccountability:
We perform with integrity & respect.

R esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E xcellence:
We promote quality outcomes through learning & continuous performance improvement.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click  );

This position requires a security…