Medical Assistant

Job Details

Job Location:

Avow Lee County - Fort Myers, FL 33919

Salary Range: $19.50 - $23.00 Hourly

Job Summary:

Medical Assistants help patients by providing information, services, and assistance. Other duties include obtain medical records; maintaining medical supplies inventory; coordinating equipment needs for patients; appointment scheduling; answering phones. Bilingual is preferred. Employee provides superior customer service to all patients, family members, physicians and staff.

Job

Experience:

Minimum of 1 year experience with a focus on details, knowledge and understanding of medical office procedures, familiarity with medication refills and triaging for the providers.

• Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by taking blood pressure, respirations, heart rate, weight, and temperature; and any other requested vital signs; reporting patient history summary.
• Assists in examination and treatment of patients under the supervision of the medical provider.
• Obtain patient information and maintains patient confidence by completing and safeguarding medical records; keeping patient information confidential.
• Assist with release and tracking of medical records request. Ensuring that all HIPAA Regulations and Policies following Federal, State and Organizational policies.
• Provides medication instruction per Physician/APRN/RN.
• Prepares exam rooms for patient visit.
• Coordinates equipment needs for patients.
• Coordinates referrals for patients to Home Health Agencies and other medical specialties
• Assist with scheduling follow up appointments.
• Triage of patient, family, pharmacy phone calls.
• Uses an electronic medical record and automated schedule system to prepare and maintain patient records
• Ability to handle multiple tasks.
• Great communicator able to deal tactfully and professionally with patients, families, agencies, staff and physicians.
• Obtains detailed information by telephone or electronically
• Serves as a liaison between patient/family/provider.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Provides general program-specific information to callers (patients) within the scope of knowledge and authority.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Serves and protects the palliative care practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
• Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation and scanning, data entry, creating reports, telephone support.
• Performs independent patient and outside provider call triaging and assist in directing patient flow.
• Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
• Resolves issues directly or ensures appropriate management of call by others
• Adheres to the Avow Care Services Compliance and Ethics Program.

• Innovation:
  We embrace change and are always looking at creative ways to solve problems and serve new populations.
• Integrity:
  We are honest, hardworking, fiscally responsible professionals driven solely by the well-being of our patients, their loved ones, and the communities we serve.
• Collaboration:
  
  We know we cannot achieve everything we want without working hand‑in‑hand with each other, with our healthcare partners, and with the community.
• Celebration:
  We believe in the importance of celebrating life and relationships.
• Education:
  
  We believe it is…