Beneficiary Services Representative; PEBLO; Hurlburt

Position: Beneficiary Services Representative (PEBLO) - Hurlburt
Location: Hurlburt Field

BENEFICIARY SERVICES REPRESENTATIVE (PEBLO)
SUMMARY. This individual serves as the Physical Evaluation Board Liaison Officer (PEBLO) for the medical treatment facility (MTF) and its geographic area of responsibility. Provides Disability Evaluation System (DES) guidance in accordance with established DoD guidelines, data collection, medical coordination, Service member/commander/stakeholder advising, and procedural work related to Medical Evaluation Board (MEB) processing and Temporary Disability Retired List (TDRL) reevaluations in accordance with applicable instructions, regulations and directives.

Liaison support is provided to active duty and Reserve Component (RC) members and commanders on program requirements, military benefits, legal rights, and the appeals process. Coordinates Aeromedical evacuation or other patient travel requirements, fitness for duty determinations, line of duty (LOD) and other program requirements related to the DES. Provides Physical Evaluation Board (PEB) findings to service member and medical staff.

Tracks each DES case from referral to final disposition. Guides the Service member throughout the DES process.
1.

QUALIFICATIONS:

1.1. Mandatory knowledge and skills.
1.1.1. Ability to plan, organize, and manage functions and staff within an MTF to meet program objects. Knowledge of the military healthcare organizational structure, major issues, policies, procedures and operations related to the management of the healthcare delivery systems.
1.1.2. Possess in-depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.
1.1.3. Demonstrate tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers.
1.1.4. Possess effective interpersonal communication skills to effectively accomplish the IDES process. Demonstrate mastery of oral and written communication and customer service principles, methods, practices, and techniques analytic methods, to include using research tools and statistical analysis and, interpersonal relations practices. Ability to communicate effectively both orally and in writing to motivate, train, and work effectively with a diverse workforce. Must be able to draw realistic conclusions and recommend viable solutions.
1.2.1. Ability to gather data from various sources, analyze data, statistical analysis, prepare statistical reports and recommendations for improvements.
1.2.2. Skill in applying fact finding, analytical, and problem-solving methods and techniques.
1.2.3. Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.
1.2.4. Practical knowledge and understanding of the TRICARE program.
2.1. Education. Associate Degree in business administration, management or health care organizations from an accredited college or university.
2.2. Experience. Two years' experience as a PEBLO within the DoD military health system in the last 6 years; or five years' experience working in a civilian disability program; or two years' experience as a VA Medical Service Coordinator (MSC).2.3. Work Environment/Physical Requirements. The work is primarily sedentary. Requirements include prolonged walking, standing, sitting or bending.
2. UNIQUE MILITARY HEALTH CARE COMPUTER SYSTEMS/PROCEDURES:2.1. The IDES support team will provide ongoing IDES training guidance.
2.2. PEBLO training will include:
Orientation training, on-the-job training, standardized DES annual refresher or continuing education and training to ensure PEBLOs remain current in their understanding and application of DES procedures. Training will be accomplished via computer-based training, monthly DCS teleconference, and ongoing email communications. May be required to travel for IDES training workshop at the Government's discretion every two years; travel and reimbursement is in accordance with task order requirements.
2.2. Training will be in accordance with Warrior Care Policy Training Standards and Performance Objectives Guidebook.
2.3. Veteran Tracking Application training will be provided by the…