Clinical Services Representative II-Child Protection Tallahassee FL

Clinical Services Representative II-Child Protection Tallahassee FL

Job no: 541106
Work type: Staff Full-Time
Location: Leon
Categories: Social/Behavioral Science, Office/Administrative/Fiscal Support, Counseling/Community Outreach/Social Work
Department:  - JX-PEDIATRICS-JACKSONVILLE

Classification

Title:

Clinical Services Representative II-Child Protection Tallahassee FL

Classification

Minimum Requirements:

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

This position is based in Tallahassee, Florida. Provides front-line administrative and operational support for the Child Protection Team (CPT), a specialized multidisciplinary program serving children and families referred for concerns of abuse and neglect. Serves as a primary point of contact for patients, families, clinical staff, and community partners, including the Department of Children and families (DCF), FBI, law enforcement, therapists, psychologists, and community-based care agencies.

Coordinates check-in/check-out process and assists with securing patient information for medical providers and Case Coordinators. Provides administrative support for clinical staff. Works with integrated patient-centered team to provide patient care and perform administrative duties in a friendly and helpful manner.

Point of Service Operations – Serves as a first-line liaison for internal and external customers, including clients, staff, and others. Greets patients and families; coordinates check-in/check-out; obtains and verifies demographic, referral, consent, confidentiality, and other required information; explains signature requirements; and facilities the flow of patients through CPT services.

Telephone, Referral and Communication Coordination
- Receives, screens, documents, and appropriately routes telephone calls, referrals, messages, and requests from patients, families, DCF, law enforcement, community-based care agencies, health care providers, and other community partners. Recognizes urgent or sensitive matters and promptly escalates them to the appropriate clinical, case coordination, or management staff in accordance with established procedures.

Abuse Report and Program Data Processing
- Retrieves and processes daily abuse and neglect reports from the Florida Abuse Hotline and prepares them for medical and social review. Enters mandatory reports into applicable state and program systems, including the DOH data system, FSFN/CCWIS; in accordance with Dept. of Health contractual standards. Ensures information is accurately entered, appropriately maintained, and available to support timely case review and service delivery.

Clinical and Program Administrative Support
- Provides administrative support to providers and management staff and assists with coordination of services. Problem solves issues with registration, schedules, subpoenas and court orders, etc.

General Administrative Support
- Performs routine administrative duties, including filing, document management, receiving and distributing mail, maintaining supplies, operating office equipment, and other activities necessary to support program operations.

Therapy and Patient Service Support – Provides administrative and scheduling support for patients and families receiving therapy and other CPT services.

$17.72 to $21.89 hourly depending on education and experience

Preferred:

Preferred:
Two to four years clerical/customer service experience preferred, ideally in health care, child welfare, social services, or related industry serving the pediatric population. One year of computer experience for inputting data and reviewing patient demographic material preferred.

Level II Background Check is Required.

Health Assessment

Required:

Health Assessment

Required:

Yes

The University of Florida College of Medicine – Jacksonville:
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University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. If an accommodation due to a disability is needed to apply for this position, please call (352) 392-2

HRS or the Florida Relay System at  (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.

Degrees earned from an education institution outside of the United States are required to be evaluated by a professional credentialing service provider approved by the National Association of Credential Evaluation Services (NACES), which can be found at http://(Use the "Apply for this Job" box below). .

Advertised: 26 Aug 2026 Eastern Daylight Time
Applications close: 09 Sep 2026 Eastern Daylight Time

• Counseling/Community Outreach/Social Work 1

The University of Florida is an Equal Employment Opportunity Employer.