Lead Massage Therapist

Lead Licensed Massage Therapist

Hand & Stone Massage and Facial Spa
- Bloomingdale 855 E Bloomingdale Ave, Brandon, FL. 33511

Position Summary:

The Lead Licensed Massage Therapist is responsible for providing exceptional massage therapy services while serving as a clinical and professional leader for the massage therapy team. This role partners with Spa Management to uphold service excellence, mentor and coaching, support with onboarding and training. This position helps promote a culture of teamwork, accountability, and outstanding guest care. This position also leads by example through exceptional technical skills, professionalism, and a commitment to continuous learning and team development.

Responsibilities:

• Provide high-quality massage therapy services in accordance with Florida law, Hand & Stone standards, and company policies
• Delivers exceptional guest experience that promotes client retention, memberships, and referrals
• Mentors and coaches the Massage Therapist team on treatment quality, professionalism, guest communication, and best practices
• Assists Spa Management with onboarding, training and development of Massage Therapists
• Aids in identifying coaching opportunities and performance improvements
• Encourages collaboration between all levels of staff in the spa environment to enhance overall guest experience
• Maintains treatment rooms, equipment, linens, and supplies in a clean, safe, and organized manner
• Ensures compliance with all sanitation, safety, and state licensing requirements
• Assists in resolving guest concerns professionally and promptly
• Participates in meetings, training, and spa events
• Leads by example in professionalism, punctuality, accountability, and teamwork

Qualifications:

• Current Florida Massage Therapy License in good standing
• Minimum of 2 years of professional experience
• Strong technical knowledge of massage modalities and body mechanics
• Excellent communication, mentoring, and leadership skills
• Passion for wellness, guest care, and professional development
• Ability to work a flexible schedule including evenings, weekends and holidays when needed

Benefits:

• Competitive per service compensation
• Employee discounts and one quarterly service
• Continuing education and professional development opportunities

At Hand and Stone, opportunity knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.