Patient Advocate Coordinator

Description

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc – so working here gives exposure to different patient populations, conditions and settings.

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc.

Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community.

• Competitive Wages
• Comprehensive Health Coverage:
  Medical, Dental and Vision Insurance
• Professional Development Opportunities
• Employee Assistance Programs
• Company Paid Life Insurance
• 401k with 5% Match
• 11 Paid Holidays
• 20 Days PTO
• Recognition and Rewards
• Community Impact

Patient Advocates Coordinators are responsible for all daily operations, management, and front desk administration duties.

a) Provide necessary customer and support services to patients of Palms Medical Group (PMG) within his/her field of training in accordance with stated policies and procedures of PMG.

b) Smile, welcome, and assist the patient upon their entry into the PMG clinic.

c) Answer, screen, and route telephone calls in a polite and professional manner.

e) Efficiently operate a multiline telephone.

f) Know all PMG departments and services.

a) Verify accurate patient information with the appropriate signatures through Luma – demographics, , consent, and medical history forms.

b) Be able to verify patient insurance via Nextgen and through online portals.

c) Collect on patient’s outstanding balance.

d) Collect charges for today’s visit.

e) Maintain knowledge of accepted insurance including deductibles, premiums, PPOs, HMOs, and provider charges.

f) Accurately and proficiently enter data into Next Gen EPM.

g) Maintain efficient patient flow with regard to front desk and clinic operations.

h) Know how to schedule and preschedule an appointment.

i) Assure patients, visitors, and vendors are signed in, announced, and routed to the appropriate departments.

j) Maintain orderly and professional work areas.

k) Maintain encounter logs.

l) Understand, articulate, and sign the patient up for the sliding fee scale.

a) Greet and communicate with patients in a professional and courteous manner.

b) Collect patient encounter form.

c) Verify the procedure and diagnosis code.

d) Collect charges for services delivered.

e) Collect on patient’s outstanding balance.

f) Accurately perform end-of-day activities, including but not limited to; assuring all encounters are accounted for, reconciling cash drawer, reconciling charges, submitting reconciled balance sheet, deposits and encounters to the Finance Department each day, and maintaining encounter and cash flow logs.

a) Read and adhere to the Front Desk Policy Manual.

b) Check emails at least twice daily.

c) Navigate Next Gen and…