Customer Service Specialist & Medical Record Specialist

Full Time Clerical Sarasota, Sarasota, FL, US

2 days ago Requisition

Salary Range: $19.00 To $22.00 Hourly

CUSTOMER SERVICE & MEDICAL RECORDS SPECIALIST

Concierge Home Care | Sarasota, FL 34238 Pay: $19.00–$22.00/hour | Monday–Friday | In-Office

About Concierge Home Care

• Medicare-certified home health care provider serving patients throughout Florida
• Founded in 2015
• Mission:
  Caring for people who care for people
• Core values:
  Integrity, Caring, Quality, Service, Innovation, and Team

Position Overview

We are seeking a Customer Service & Medical Records Specialist to provide front-office customer service while supporting the processing and organization of medical records

This position will:

• Answer incoming calls and assist patients, families, referral sources, and employees
• Provide general administrative and office support
• Process medical records requests in partnership with the Compliance Department
• Organize and prepare medical records and supporting documentation
• Maintain accurate records, spreadsheets, and tracking systems
• Handle confidential and protected health information appropriately

Key Responsibilities

Customer Service & Office Support

• Answer and direct incoming phone calls
• Provide professional and courteous customer service
• Greet and assist visitors
• Receive, sort, and distribute incoming mail
• Sign for and distribute packages
• Provide general clerical and administrative support
• Maintain an organized office environment
• Assist with additional administrative projects as needed

Medical Records

• Process medical records requests in coordination with the Compliance Department
• Locate and gather requested medical documentation
• Review records for completeness and organization
• Organize, combine, separate, reorder, and prepare PDF documents using Adobe Acrobat
• Maintain accurate medical records request logs and tracking spreadsheets
• Coordinate with internal departments to obtain required documentation
• Maintain confidentiality of patient information and protected health information
• Follow company policies and procedures related to medical records, privacy, and compliance
• Maintain accurate electronic and physical records

Required Qualifications

• Some college
• Previous medical records or healthcare administrative experience
• Strong understanding of confidentiality and handling sensitive patient information
• Excellent attention to detail
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Professional, dependable, and team-oriented

Preferred Qualifications

• Experience with:

• Medical records
• Health Information Management (HIM)
• Release of Information (ROI)
• HIPAA/privacy requirements
• Legal or regulatory requirements related to medical records
• EMR/EHR systems
• Previous experience working with a:

• Home health agency
• Hospital
• Physician practice
• Healthcare compliance department
• Medical records/HIM department

What We're Looking For

The ideal candidate is:

• Detail-oriented and highly organized
• Comfortable working with confidential medical information
• Experienced in handling and organizing large volumes of documentation
• Highly proficient in Excel and Adobe Acrobat
• Comfortable following established compliance and documentation procedures
• Able to recognize when a medical records request requires additional review
• Professional and comfortable communicating with patients, families, healthcare professionals, and internal departments
• Able to work independently while also collaborating closely with the Compliance team

Schedule & Compensation

• Location:
  
  Sarasota, FL
• Schedule:
  
  Monday–Friday
• Position:
  Full-time
• Work Setting:
  In-office
• Pay: $19.00–$22.00/hour
• Three weeks of PTO, increasing to four weeks after five years
• Quarterly bonus opportunities based on individual and team performance
• 401(k) options
• Health, dental, vision, and HSA options
• Employee Assistance Program (EAP)
• Employee referral bonuses
• Mileage reimbursement or company vehicle, where applicable
• Career advancement opportunities
• Structured onboarding and formal training

Concierge Home Care is an equal opportunity employer

Employment is contingent upon successful completion of required background screening in accordance with applicable Florida requirements, including AHCA Level 2 screening where applicable