Concierge

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs
• Daily Complimentary Shift Meal

POSITION OVERVIEW

At South Seas, the Concierge is more than a role, it’s the heartbeat of the guest experience.

From the moment a guest arrives, you become their trusted insider, their planner, their problem-solver, and often, the reason their stay becomes unforgettable. Whether it’s securing the perfect sunset dinner, planning a family adventure, or adding thoughtful touches to celebrate life’s special moments, you help turn a visit into a story worth sharing.

Set along the stunning shores of Captiva Island, South Seas is entering an exciting phase of growth and our Concierge team plays a key role in shaping what that experience looks and feels like for every guest who walks through our doors.

RATE OF PAY Full-time, hourly

RESPONSIBILITES

• Welcome guests with warmth, professionalism, and genuine hospitality that reflects our coastal luxury brand.
• Curate personalized itineraries including dining, recreation, excursions, and special experiences.
• Anticipate needs before they’re expressed — delivering thoughtful, seamless service at every touchpoint.
• Coordinate reservations, transportation, and unique experiences both on and off property.
• Partner across departments to ensure every detail of the guest journey is flawlessly executed.
• Turn challenges into opportunities to exceed expectations and create lasting impressions.

SKILLS & ABILITIES

• Demonstrated ability to deliver exceptional guest service, anticipating needs and providing personalized, high-touch experiences
• Strong knowledge of local area attractions, dining, activities, and events, with the ability to confidently recommend and curate guest experiences
• Excellent verbal and written communication skills, with a polished and professional presence
• Active listening skills to understand guest preferences and tailor recommendations accordingly
• Proven problem-solving and service recovery skills, with the ability to resolve guest concerns quickly and effectively
• Strong organizational and multitasking abilities, managing multiple requests while maintaining attention to detail
• Ability to drive revenue through thoughtful recommendations, upselling resort amenities, dining, and activities
• Proficiency with property management systems (PMS), reservation platforms, and general computer applications
• Ability to adapt communication style and service approach to a diverse, international guest population
• High level of professionalism, discretion, and confidentiality when handling guest information
• Ability to work in a fast-paced, guest-focused environment while maintaining composure under pressure
• Strong teamwork and collaboration skills, partnering effectively with other departments to enhance the guest experience

POSITION REQUIREMENTS

• High school diploma or equivalent and/or experience in a hotel or related field is preferred.
• Must have a valid driver’s license, motor vehicle background check will be completed.
• Prior experience in a luxury resort or a related field preferred.
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