Pool Attendant

Innisfree Hotels (Holiday Inn Resort Pensacola Beach) is looking for a reliable and trustworthy pool attendant to look after guests and manage the pool deck area.

• Approach all interactions with guests and employees in a friendly and service-oriented manner, maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving conflicts calmly and poised.
• Observe and patrol the pool deck and enforce safety regulations.
• Preserve pool cleanliness, safety, and guest relationships through supervision and engagement.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and deliver consistent guest service exceeding expectations.
• Demonstrate knowledge of pool facility such as length and depth of all pools, pool side bar hours of operation, location of facilities, and emergency procedure for rescue.
• Take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool and hot tub area, notify supervisors and concerned departments immediately of hazards, injuries, or equipment that negatively affect operations.
• Have knowledge of the principles and practices of resuscitation, first aid, and CPR techniques.
• Have knowledge of pool equipment to perform minor maintenance work on the equipment.
• Maintain cleanliness of pools, hot tubs, pool deck, and facilities, including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, replacing flags, and cleaning signs.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Perform any other duties as assigned by management.

• High school diploma or equivalent.
• Minimum 1 year of customer service experience required; hospitality industry preferred.
• First Aid and CPR certification.
• Ability to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Strong attention to details.
• Ability to multi-task.
• Team player attitude.