Catering Sales & Services Manager

POSITION SUMMARY

South Seas is seeking a highly organized, service-driven, and sales-focused Catering Sales & Service Manager to join our team on beautiful Captiva Island. This role is responsible for supporting the sales, planning, coordination, and successful execution of group meetings, catering events, conventions, weddings, and special events throughout the resort.

The Catering Sales & Service Manager serves as a key liaison between clients, guests, and resort operational teams to ensure seamless event experiences from initial inquiry through final execution. This individual will assist in generating catering revenue, converting inquiries into confirmed business, preparing detailed event documentation, and coordinating logistics with multiple departments across the resort.

The ideal candidate brings a passion for hospitality, strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced resort environment while delivering exceptional guest and client experiences. This position plays an important role in supporting South Seas’ commitment to creating memorable events and elevated coastal resort experiences for guests, groups, and owners alike.

• Respond to telephone, email, and walk-in inquiries regarding catering services and event bookings.
• Assist in selling catering services and converting inquiries into confirmed events.
• Coordinate and execute all group meetings, conventions, and special events with exceptional attention to detail.
• Create detailed event orders, production timelines, and execution plans.
• Identify upselling opportunities to enhance the guest experience and drive additional revenue.
• Maintain strong relationships with clients and event planners to ensure satisfaction and repeat business.

• Prepare catering contracts, proposals, banquet event orders (BEOs), and supporting documentation.
• Coordinate & collaborate with internal staff event logistics with operational teams including Banquets, Culinary (Executive Chef), Audio-Visual, Equipment rentals, Event vendors.
• Ensure all event details are communicated clearly and executed according to client expectations.

• Maintain accurate and organized sales files and electronic documentation.
• Ensure all event information is properly recorded and stored within the property’s sales and catering system (Delphi or equivalent).
• Monitor event details to ensure compliance with resort policies and procedures.

• Support revenue generation by recommending strategies to:
• Attract new market segments
• Increase average checks
• Enhance catering menus and offerings
• Provide feedback to the Director of Catering regarding potential profit improvement opportunities.

• Maintain a high level of professionalism and service when interacting with guests and clients.
• Ensure events are executed to South Seas standards of hospitality and service.
• Remain attentive, courteous, and helpful to guests always.

• Follow all workplace safety standards.
• Report on unsafe conditions or concerns to the Director of Catering immediately.
• Ensure compliance with resort policies and operational procedures.

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, or related field preferred.
• 1–2 years of experience in hospitality, catering, events, or hotel operations preferred.

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to learn and utilize sales and catering systems such as Delphi.

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4%
• Commuter and Company-paid Toll Programs
• Complimentary Daily Shift Meal

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation,…