Front Desk Rooms Control

Location: Tallahassee

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long
- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Rooms Control Full Time Summer Bay by Exploria Resorts

Responsibilities and Duties:

Will be responsible for processing stay overs and room moves every morning to include sending the list via email to housekeeping and engineering.

Will be responsible for the reporting and communication of the consecutive stays.

Change room assignments for pre-registered guests to ensure if possible they are moved to clean/available inventory and contacted when the unit is available.

Work with the Vacation Concierge Team to ensure all their arrivals are clean, registration cards are printed and guest keys made.

Communicate with Revenue Management regarding assignment issues.

Maintain knowledge of the resort events & hours of operation.

Make sure files are kept up to date to include the Vacation Concierge Daily Log, Room Move Log, AM Reports and Early Out Log.

Promote goodwill by being courteous, friendly and helpful to guests, managers and team members.

Assists guests with issues and complaints, with empathy and focus on guest satisfaction. Use supervisor support when needed.

Must maintain a professional appearance and be in compliance with resort uniform policy. Must be in compliance with hygiene policy as addressed in the employee handbook.

Settles guests' account through credit card or cash payments. Ensures that billing is accurate and makes necessary adjustments with a computerized system. Must maintain compliance with resort policy relating to cash handling.

Provides guests with assistance at the Front Desk during the check-in and check-out process. Follows established procedures for both registration and departure.

Assist with other duties occasionally assigned by management.

Keep office neat and presentable at all times.

Must maintain a good working knowledge of the following items and procedures.

Qualifications and Skills:

Be well versed in proper etiquette and telephone protocol.

Assign ready units to pre-registered  able to learn diverse tasks and administer multiple tasks.
1 to 2 years in customer service preferred.

Must have exceptional communication skills.

Must be able to work a flexible schedule including nights and weekends

Physical Demands:

Frequent walking and standing

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