Hotel Valet Attendant Cambi

Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The associate is also responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions.
  25%
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks.
  10%
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests.
  20%
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location.
  10%
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag. Calculates and collects revenue for vehicles when needed.
  35%

• Education: High school diploma or general education degree (GED).
• Required Licensure, Certification, Etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills:
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

• Authority To Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines.
• Budget Responsibility: The employee has control over resources available only.

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $10 per hour plus $6-$18 per hour in tips.

Open availability.

Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees may also enroll in the company’s 401k retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. Benefits are subject to change.

While performing the duties of this job, the employee is regularly required to talk or hear; frequently required to sit or stand for extended periods and may be required to run, walk, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

The majority of work will be performed outdoors for extended periods, including up to the entire duration of the shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel up to 5% may be required.