Luxury Guest Services Manager

Every Booking Is the Beginning of Someone’s Most Anticipated Trip of the Year.

Before a guest ever walks through the door of one of our homes, they’ve already formed an impression of 30A Luxury Vacations. It happened in the way we responded to their inquiry, the way we helped them find the right property, the way we made them feel like they were in good hands from the very first message.

That’s not an accident. That’s this role.

At 30A Luxury Vacations, we manage some of the most exceptional vacation properties along Florida’s Emerald Coast. We’re locally owned, deeply rooted in South Walton, and proud of a reputation built one outstanding guest experience at a time. The Guest Services & Reservations Manager is at the center of it all — the person who owns the guest relationship from inquiry to departure and leads the team that makes it happen.

If you bring the same commitment to results as you do to relationships — and you believe that exceptional service and exceptional performance are the same thing — this role was built for you.

The best reservations managers in this industry aren’t order-takers. They’re trusted advisors — consultative, persuasive, and deeply knowledgeable — whose ability to build a trusting dialogue, handle guest doubts, and guide guests toward the right decision determines the success of the entire business.

That’s who we’re looking for. Someone who can lead a team to that standard, build systems that support it, and hold the bar high every single day.

We’re in the hospitality business. That means we work when other people vacation. Weekends are a regular part of this role, and holidays can be a workday too — because that’s when our guests are booking, arriving, and experiencing everything we’ve promised them. We build the team’s schedule as fairly as we can and make sure there’s protected time to recharge.

If you take pride in being the person who shows up when it counts, you’ll feel right at home here.

You’ll lead the guest-facing operation from first inquiry to final departure — managing the reservations function, developing your team, and ensuring every touchpoint reflects the standard our brand is known for.

• Owning the full reservations function — managing inbound inquiries, bookings, modifications, and cancellations across all channels with speed, accuracy, and warmth; responding within the hour, because hosts who respond within one hour receive significantly more bookings
• Leading and developing the guest services team — scheduling, coaching, setting performance expectations, and building a culture where every interaction reflects professionalism and genuine care
• Guiding guests consultatively — understanding their needs, matching them to the right property, and confidently communicating the value of what we offer; this is a sales role as much as a service role
• Owning the full guest journey from pre‑arrival communication through departure — ensuring every stay feels seamless, personalized, and genuinely memorable
• Managing OTA platforms — Airbnb, VRBO, and direct channels — monitoring listings, availability, and messaging across all platforms with consistency and precision
• Monitoring and responding to guest reviews across all platforms — protecting our reputation, identifying coaching opportunities, and turning feedback into continuous improvement
• Serving as the escalation point for guest concerns — taking ownership of difficult situations, resolving them with empathy and speed, and turning challenges into brand‑building moments
• Creating and executing VIP and high‑value guest experiences — personalized welcome touches, curated local recommendations, and white‑glove attention to the guests who matter most
• Leading weekly arrivals meetings to align teams, anticipate needs, and ensure every property and experience is fully prepared ahead of check‑ins
• Collaborating cross‑functionally with Property Management, Maintenance, and Housekeeping — because the guest experience doesn’t live in one department; it lives in how all of them work together
• Tracking and reporting on key metrics — response rates,…