Mansions Resident Relations Officer Job Tallahassee Florida USA,Hospitality / Hotel / Catering

Location: Tallahassee

JOB OVERVIEW

Mansions Resident Relations Officer manages all aspects of the Concierge Department and attends to the needs of all permanent residents. Provides information to resident inquiries, creates, plans, oversees and executes all resident events and communicates with appropriate departments accordingly, coordinates and communicates all bookings of private event space for residents, coordinates all resident requests for special arrangements or services, courteously and efficiently, creates monthly newsletter and all collateral for resident events.

The role is an ambassador for Mansions Residents both in and out of the workplace. The position will proactively engage with vendors and partners to obtain special privileges and exclusive access for residents, enhancing their overall experience with unique offers and opportunities. The Mansions Resident Relations Officer will also collaborate with other departments to enhance the overall resident experience and maintain the property’s reputation for excellence.

Benefits

Competitive wages
Medical, dental, vision insurance
Life insurance
401K program
Paid holidays and vacation
Outstanding recognition and awards program
Effective training programs
Tuition reimbursement
Complimentary parking and meals in dedicated employee restaurant
Preferred pricing on food and beverage, spa treatments and retail purchases
Management programs to progress on your career journey
Health and wellness fairs

Reporting To

Director of Residences

Position Type

Full-Time

Schedule

Varies based on business needs; typically, Sunday and Monday off, but must be available for all Mansions events as well as to oversee resident reservations of private event spaces. Must be available to act as Manager on Duty when Assistant Residences Manager is off.

Work Environment

Concierge desk, lobby, common elements, office areas, and private residential units.

Key Relationships

Internal:
Front desk, security, Mansions Grill, Engineering, Butlers, Valet Parking, Pool & beach, and management office.
External:
Residents, resident guests/visitors, designated service company staff, Acqualina staff, Estates staff, residents’ personnel and vendors.

Physical Abilities

Frequent standing and walking throughout shift.

Endure various physical movements throughout the work areas.

Lift, transfer and store heavy objects up to 60 pounds.
Occasional kneeling, pushing, pulling and lifting.
Occasional ascending or descending ladders, stairs and ramps.

Reach overhead and extend up to 30 inches to complete tasks at different levels.

Remain in stationary position for up to 8 hours throughout shift.

Satisfactorily communicate and follow up with owners, management and co‑workers to their understanding.

Qualifications

Essential

High school graduate or equivalent vocational training certificate.

Fluency in English both verbal and non‑verbal.

Provide thorough communication, consistent and accurate follow‑up for all tasks.

Compute basic arithmetic.

One year’s experience in a similar position in a 5‑star property or equivalent luxury residence.

Ability to input and access information in the property management system/computers.

Perform job functions with attention to detail, speed and accuracy.
Exercise time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly, accurately and consistently.
Anticipate and execute resident owners service needs.
Work with a positive attitude and cohesively with co‑workers as part of a team.
Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
Maintain confidentiality of resident information and pertinent property data.

Provide genuine, caring and impeccable customer service while maintaining a polished and professional demeanor.

Desirable

College degree or formal training in the hospitality industry.

Previous experience as a concierge in a luxury market.

Previous supervisory experience in a luxury hotel/resort.

Fluency in a second or third language, preferably Spanish, Russian or Portuguese.

Kno…