WSS - Hotel Front Desk; GSA

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Full Time Associate WSS Rockledge FL, Rockledge, FL, US

10 days ago Requisition

Salary Range: $15.00 To $16.50 Hourly

Your Challenge:
Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!

Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market
, as our next GSA 2!

This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (Saturday–Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights). The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel’s fraternization policy.

Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.

Primary

Schedule:

Typically works four "B" shifts (Front Desk, Saturday–Tuesday).

On-Call Overnight: Responsible for on-call overnight shifts
, typically Monday and Tuesday nights
.

As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.

Key Responsibilities Include:

Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction.
Respond to situations as they arise and manage guest conflict calmly.

Front Desk Administration:
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
. Respond to guest service calls efficiently.

Quality & Safety:
Inspect studios and public spaces daily according to the Clean & Safe brand standards.
Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures
.

Sales & Revenue:
Execute the lead management process and review Studio Inventory daily to maximize studio revenue
. Maintain effective sales of ancillary offerings to accommodate guests’ needs.

Personnel Development:
Assist with the training of all team members as necessary.
Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.

Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities).
Cross-train on the duties of all non-management staff members to provide essential backup as needed.

Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.

Availability: Must stay within 15 minutes of the hotel to be able to provide necessary guest response.

Communication: Will carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.

Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.

Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?