Sales Coordinator Pearl Hotel

Job Location:

The Pearl Hotel - Rosemary Beach, FL 32461

Position Type:
Full Time

Job Summary:

The Sales Coordinator is responsible for the administrative tasks in the Catering & Sales departments. They assist in the execution of events and functions as needed in both Sales and Catering. Owns from start to finish the internal events for the property. This position demands an independent thinker with high energy and highly developed interpersonal skills. The Sales Coordinator represent the resort in its relationships with numerous external constituencies.

• Handles requests for information, mail and messages in an efficient and courteous manner, including logging and deliver to guests and meeting rooms
• Manager VIP guest coordination, ensuring upgrades, amenities, and note cards are handled properly, coordinating with other departments through oral and written instruction
• Assist in mailing, emailing out catering & sales information including proposals, contracts, banquet event orders, thank you letters, and other correspondence to clients and potential clients
• Assists in gathering detailed information for events from clients
• Manage and maintain Opera Sales and Catering operating system, including inputting event details into Opera S&C system
• Printing daily reports and compiling weekly, monthly, and annual reports when required
• Maintain client files, not limited to creating and closing out events
• Assist Sales Manager in set-up and execution of all external events
• Books all in-house meetings for internal departments and committees
• Ensures that catering collateral is always available at Front Desk and Catering Office
• Assist with special events as requested
• Organize and expedite flow or work, follow up on pending matters, communicate and interpret instructions, and communicate information to clients and/or staff
• Complete and/or coordinate activities related to assigned projects; assist in establishing project timelines, action steps, status updates
• Follow up, as appropriate, to ensure timely execution to meet established deadlines
• Works closely with other departments to ensure that complete, concise information goes to both clients and staff members who will be working directly with each wedding or social activity and event
• Keeps an accurate history file of each event; writes follow-up correspondence
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel
• Have knowledge of and assist in emergency procedures as required
• Assist other departments when needed to ensure world class service to guests
• Adhering to all company policies, procedures, and business ethic code
• Attend meetings as required by management
• Must maintain composure and objectivity while in stressful, high-pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary
• Must have a positive attitude and have a team mindset
• Ability to work all shifts, including weekends, evenings, and holidays
• Perform any other duties as requested by management

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write and speak, and communicate in basic English preferred
• Hospitality and event planning experience
• Delphi, OnQ R&I, Meeting Broker, and OnQ SM experience required
• Bachelor’s degree in hospitality or business management

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to knowledgably operate Microsoft Word and Microsoft Excel
• Excellent presentation skills
• Organizational skills
• Excellent Event coordination skills
• Excellent written and verbal communication skills
• Ability to communicate professionally via email, text messaging, and mobile calls
• Knowledge of various event/planning software
• Knowledge of cutting-edge event trends
• Proficiency in time delegation

• Ability to stand and walk for extended periods
• Frequent bending, lifting, pushing, pulling, carrying, kneeling, and stooping
• Must be able to lift to 25 lbs

• Exposure to slippery surfaces and stairs depending on location
• Indoor and/or outdoor
• Exposure to extreme heat and cold depending on season and location
• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
• Possibility to work 11+ hour shifts

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.