Guest Service Agent

Job Overview

¡Hablamos Español! / Bilingual Applicants Welcome! Now Hiring – Immediate Openings Available! Join the Drury Team! (No Experience Needed - We Train You!). Starting Hourly Pay $17.50 and up based on experience. Property

Location:

50 Ponce De Leon St, Miramar Beach, Florida 32550.

• Incentives — Quarterly bonus opportunity up to $3,200 annually (bonus separate from base salary).
• Work-life balance — Flexible scheduling, paid time off, hotel discounts and free room nights.
• Career growth — Mentorship, cross‑training, development plans, management training, and more — over 200 internal promotions this year.
• Health and well‑being — Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
• Retirement — Company‑matched 401(k).
• Award‑winning — Ranked among Newsweek's America’s Greatest Workplaces 2025.

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30p.m. kickback service, which may include food preparation, set‑up, guest service (host or bartender), and clean‑up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers.
• Ensure an exceptional guest experience by providing courteous, friendly service with a +1 Service attitude.

• Warm and friendly manner when relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day‑to‑day activities.
• Ability to speak and receive written and verbal direction in English.
• Willingness and ability to work alone as scheduled.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. We offer more than a place to sleep; we provide a place to feel welcome.

We are a family‑owned and operated hotel system with over 6,100 team members across 150 hotels in 30 states. We are an Equal Opportunity Employer (EEO). EEO Explore Our Culture.