Overnight Front Desk Agent

Job Purpose:

To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

• Be thoroughly acquainted with all check-in procedures and policies.
• Be thoroughly acquainted with all check-out procedures and policies.
• Be thoroughly acquainted with the AM and PM checklist.
• Be familiar with the Phone and Alarm System in the PBX department.
• Be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
• Be familiar with all systems and equipments as related to the Front Desk
• Be familiar with all hotel rate plans and rate codes.
• Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
• Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Lead better Academy, and Golf Club).
• Be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
• Understand and perform cash handling processes.
• Understand the importance of our Medallia scores.
• Understand all Moments of Service for PBX, Guest Services and Front Desk.
• Maintain 4-Star/4-Diamond Standards of guest service.

• Attain a high propensity for customer service.
• Previous cash handling experience.

• Ability to stand for prolonged periods of time.

• Interior of hotel.
• May require working overnight shift.

• Printer, Copier/Fax Machine, Radio, Nextel.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, Go Concierge, Microsoft Office).

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.