Seagar's Event & Guest Experience Manager

Why Hilton Sandestin Beach?

At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long‑term success.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance

This position is responsible for overseeing the flow of the dining room from the front door, managing reservations and VIP guest experiences, coordinating private dining and special events, generating group and event business, and ensuring seamless communication between the kitchen, service team, and guests.

This role is designed to elevate the guest arrival experience, strengthen operational communication, support revenue growth, and reinforce Seagar’s continued evolution as a luxury dining destination.

• Serves as the primary point of contact for guest arrivals and departures.
• Creates a polished, warm, luxury-level first impression for all guests.
• Recognizes and manages VIPs, repeat guests, and special occasions.
• Manages reservation pacing and seating flow to support service standards.
• Handles guest concerns and service recovery with professionalism and urgency.
• Oversees and maintains Open Table reservations, notes, and table assignments.
• Coordinates table plotting and dining room pacing with managers and captains.
• Participates in pre‑shift meetings and operational planning discussions; communicates reservation trends, VIP notes, and large‑party details during pre‑shift meetings.
• Assists in maximizing covers while protecting service standards and kitchen flow.
• Responds to event and private dining inquiries in a timely and professional manner.
• Coordinates event details including menus, timing, floor plans, décor, and guest preferences; ensures all event details and BEOs are accurate and clearly communicated to the service and culinary teams.
• Serves as the operational liaison between clients and the restaurant team; oversees event execution to ensure a seamless guest experience.
• Pursues contacts actively through groups, individual guests, and corporate networking opportunities to capture large‑party and private dining business.
• Generates special event sales through proactive outreach to businesses, organizations, and community groups.
• Utilizes the Sales Department and maintains follow‑up communication with past groups and clientele to encourage repeat business.
• Works alongside the Marketing Director on Seagar’s premium sales and promotional collateral.
• Represents Seagar’s professionally within the local community and hospitality market.
• Maintains consistent communication with culinary leadership, managers, captains, and service staff.
• Assists in managing restaurant operations in the absence of the General Manager.
• Maintains consistent availability to perform job duties during the designated afternoon and nighttime shift hours as scheduled.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, at the discretion of the manager based on the particular requirements of the hotel.

• Supports daily operational organization and flow of service.
• Assists leadership in maintaining Seagar’s hospitality and presentation standards.
• Coordinates and participates in Seagar’s involvement in onsite and offsite community events.
• Promotes restaurant, events, and private dining opportunities actively during community and networking events.

• Knowledge of fine dining and luxury hospitality.
• Ability to maintain composure and hospitality during high‑volume periods.
• Ability to remain calm and professional in high‑pressure environments.
• Knowledge of restaurant operations, to include appropriate staffing levels,…