Bellperson; Pearl Hotel

Position: Bellperson (Full-Time) at The Pearl Hotel
Location: Rosemary Beach

Job Summary The role of bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable in accordance with the Forbes Standards of Excellence.

Primary Responsibilities & Essential Functions Greet all guest warmly upon arrival and provide a welcoming first impression

Unload, transport, and load guest luggage upon arrival and departure

Assist guests with any needs, questions, or special requests

Assist guests with parking as needed

Answer guest and internal phone calls courteously and efficiently

Be aware of daily hotel activities, group and VIP arrivals

Assist front desk staff with check-ins, check-outs, and guest inquires

Assist housekeeping, beach service and other departments as needed

Assist with any other reasonable request from management or guests

Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable

All other duties as assigned

Education and Experience Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

Ability to read, write, speak, and communicate in basic English preferred

Valid driver’s license (preferred)
Previous experience as a bell person preferred

Knowledge, Skills, Abilities Detail oriented and thorough

Ability to perform consistent work to the highest of standards

Ability to remain discreet and respect the privacy of guests

Active Listener; ability to listen intently to guests while providing service

Ability to interact with guests in a pleasant friendly way Knowledge of guest service operations

Ability to identify and resolve issues related to position independently

Ability to implement operations to achieve service excellence

Ability to work and lead in a diverse service setting

Ability to work and operate a handheld tablet

Physical Demands Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles

Frequent walking, standing, bending, stooping, and reaching

Ability to push and pull carts, luggage trolleys, and other equipment safely

Must be able to lift up to 50lbsWorking Conditions Indoor and outdoor environment

Possible exposure to extreme heat or cold depending on season

Direct communication with guests at the front desk

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.
#J-18808-Ljbffr