Property Manager

Natural Retreats is looking for someone to join our 360 Blue team in Cape San Blas, FL as a Property Manager
! Property Managers are the direct liaison between homeowners and others to oversee the properties under Natural Retreats’ management. Core duties include interacting and communicating with current homeowners by keeping them informed and sustaining and cultivating the relationship. The Property Manager will execute the overall organization and management of the properties, confirming that housekeeping, maintenance, and inspections are performed, and that proper steps are taken with homes to ensure guest and homeowner satisfaction.

In addition, this individual will need to assist new homeowners with 360 Blue by Natural Retreats processes, procedures, and standards.

Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.

• Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:
  • Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.
  • Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;
  • Communicate in a timely manner;
  • Answer questions and address client relations matters or concerns; and
  • Develop and maintain quality relationships.
• Analyze data to ensure revenue goals for homes are met.
• Ensure successful onboarding of new homeowners and properties, including verifying required information is entered accurately into the system, proper permitting is completed, scheduling photography, etc.
• Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.
• Recommend and manage vendor outcomes for direct repairs and services, such as lawn care, pool care, property care, etc. and approve vendor invoices.
• Review and approve homeowner charges and credits to produce accurate statements by applicable deadlines. Prepare for guest’s arrival to the property by completing the following duties, which include but are not limited to:
  • Conduct recurring weekly or biweekly property walk-through inspections to maintain full familiarity with the condition, readiness, and overall presentation of assigned homes.
  • Ensure home meets housekeeping brand standards in terms of safety, cleanliness and hygiene;
  • Ensure all home systems are in operating order; and
  • Stage the property per standards.
• Inform management of issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.
• Complete and provide feedback on any operational reports and inspections according to Natural Retreats policies and procedures.
• Conduct investigations and complete reports according to Natural Retreats’ policies in the event of accidents or injuries or instances of property damage or missing items.
• Act as a brand ambassador, promoting all Natural Retreats’ destinations and services to guests and colleagues alike.
• Ensure ongoing, open, honest, and timely communication with manager, onsite staff, and all departments.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

Natural Retreats contributes to both employee and dependent premiums!

• 15 vacation days
• 9 holidays
• 7 sick days
• 5  with a $1,500 allowance to book a /360 Blue vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long-Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Company Cell Phone

• High School Diploma or equivalent
• Prior…