Pool - Towel Attendant | Playa Largo Resort & Spa

Playa Largo Resort & Spa, Florida Keys.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Observe and patrol pool enforcing safety regulations.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and exceed guest expectations, even the unexpressed.
• Take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction.
• Identify and report defects throughout the pool area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Maintain cleanliness of pool deck and facilities including straightening and stacking chairs & collecting soiled towels and trash throughout the shift.
• Facilitate and maintain consistent pool safety programs, training and documentation to ensure the overall safety of guests in the pool area.
• Utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Maintain complete knowledge of bar/seat/station/table numbers, capacity, hours of operation, Caribbean Water sports offerings & proper setup and dress code of the Sandbar and pool area.
• Other duties as assigned.
• Ensure the pool and beach area is set up, clean, stocked and ready for the day's demands (chairs, chaise lounge, garbage, towel hut and surrounding area).
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place when setting up in the morning.
• Ensure the guests have exceptional service.

• Some experience in hospitality.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to count.
• High school graduate or equivalent.
• Previous guest relations and/or training.