Guest Services Coordinator

At Camp Margaritaville Resort, we blend laid‑back island vibes with exceptional hospitality to create unforgettable experiences for every guest. From family‑friendly activities to signature Margaritaville celebrations, we deliver fun, escape, and adventure in every moment.

• Greet and establish rapport with guests
• Field resort comments, suggestions, and complaints to the resort manager
• Check guests in and out for their reservations
• Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
• Complete and maintain resort records, reports, and files
• Prepare and distribute resort communications such as rule reminders, violation notices, and newsletters
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed
• Assist with the preparation of marketing materials

• Intermediate computer proficiency, including Microsoft Office, email, and internet skills
• Excellent written and verbal communication skills
• Readily available and approachable for all guests while providing excellent guest service
• Prior administrative experience preferred
• Resort office or hotel front desk experience a plus

The employee is regularly required to stand, sit or walk for an extended period of time, lift and/or move up to 10 pounds, and occasionally lift or move up to 50 pounds.

Hours are variable and are based on guest occupancy, season, staffing, and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Island Hospitality offers a formalized training and development program with opportunities for growth within the company.

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit and parking
• Pet Insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program
• Wellness subscriptions accessing gyms, financial planning, counseling, and legal services
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan – 100% match up to 3% of salary and an extra 50% on the next 2%
• Incentive‑based bonus program
• Free room nights and employee discounts at our properties
• Discounts for friends and family and team member recognition and bonus
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career growth through in‑house training program with a personalized path
• Referral bonus program at any location

Island Hospitality uses E‑Verify to confirm work authorization where required by law.