Banquet Manager

Banquet Manager

The Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences.

This is a hands-on leadership role that requires strong floor presence, attention to detail, and the ability to lead teams in a fast-paced, dynamic environment

Lead & Develop the Team

• Recruit, train, schedule, and lead banquet staff including Captains, Servers, and Support Staff
• Foster a culture of accountability, teamwork, and service excellence
• Provide ongoing coaching and development to elevate performance

Execute Exceptional Events

• Oversee all banquet functions from set-up to breakdown, ensuring flawless execution
• Collaborate closely with Sales, Culinary, and Event teams to bring each event vision to life
• Ensure all details—including timelines, room setups, décor, and service flow—are executed to standard

Deliver Elevated Guest Experiences

• Act as the primary operational contact during events
• Anticipate guest needs and ensure seamless service delivery
• Resolve issues quickly and professionally, ensuring guest satisfaction

Operational Excellence

• Ensure compliance with company standards, safety, and sanitation protocols
• Maintain high standards for banquet setup, presentation, and service execution
• Oversee inventory, equipment, and banquet spaces to ensure readiness

Financial & Business Management

• Manage labor scheduling and productivity to align with business levels
• Support budget adherence and cost control initiatives
• Partner with F&B leadership to drive revenue opportunities and profitability

Qualifications

• 3+ years of banquet or event operations leadership experience in a hotel or resort environment
• Proven ability to execute high-volume, high-quality events (weddings, corporate, social)
• Strong leadership presence with the ability to motivate and inspire teams
• Exceptional organizational and time management skills
• Ability to multitask and thrive in a fast-paced environment
• Excellent communication and problem-solving abilities
• Knowledge of food safety, service standards, and banquet operations best practices
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 pounds.
• Ability to work indoors and outdoors, including warm weather conditions.
• Ability to manage multiple priorities while maintaining composure under pressure.

Our company ("Company") fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.

As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.