Retail Pool Attendant​/Activities Coordinator - Full Time -- DiamondHead Beach Resort

Location: Fort Myers Beach

Responsible for promoting and providing a positive, fun, entertaining, and informational environment that fosters an inspiring guest experience. Also responsible for demonstrating and promoting a strong commitment to providing the best possible experience the guests while maintaining the pool area, keeping it clean and free of debris and proving towel service and fulfilling other guests requests as needed.

Create age appropriate games for children/adults & supervise children’s activities, resolve disputes between children as necessary

Maintain safe & clean facility, maintain inventory & storage supplies on a monthly/daily basis; print month end reports for Activities & pool towels to justify inventory balance

Responsible for the general maintenance and cleanliness of the pool area/equipment, notifying leadership of any issues that need to be addressed

Performs various site duties, including, but not limited to: monitoring pool/spa usage and supporting guest needs, managing towel stock and handing out towels as requested

Maintain safe & clean facility, maintain inventory & storage supplies on a monthly/daily basis

Operate point-of-sale (POS) system to complete retail transactions accurately

Promote and upsell poolside retail items (e.g., sunscreen, swimwear, beverages, snacks, branded merchandise).Keep retail displays clean, stocked, and visually appealing

Provides the critical first impression to all guests, having a natural passion for delivering exceptional service

Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues Previous guest/customer service required; CPR/First Aid Certification highly preferred

Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals

Must be able to work nights, weekends and holidays as required
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