Resort Manager

Overview

The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with the company standards, state and federal regulations. Maximizes financial performance and ensures high satisfaction levels with the employees, homeowners, and guests. Assists in executing all policies and procedures while constantly striving to improve all standards of the operation. Responsible for the hiring, training and discipline of team members.

Resort Manager responsibilities include, but are not limited to:

• Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues
• Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
• Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends and variances. Implement appropriate cost-savings initiatives
• Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company's expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies
• Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
• Complete property walks to interact with guests, employees and homeowners; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies
• Uphold the highest standards of cleanliness, sanitation, safety, and conduct
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations
• Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers
• Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
• Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
• Understand the government regulations affecting resort operations; ensure the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
• Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans
• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment
• Ensure proper communication within the resort by participating in and conducting regular meetings with all managers. Effective communicator to peer managers
• Delegate duties and projects with consistent follow up
• Maintain systems and controls to provide adequate supplies for efficient operation of the resort
• Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Florda CAM license or willingness to obtain license within 6 months of hire
• Prior hotel management experience required; condo-Hotel experience preferred
• Previous experience managing a team through motivation, coaching and development
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Capable of using independent judgment/solid decision making skills
• Proven comfort and…