Room Sales Agent; Hybrid

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time EAU RESORT AND SPA, Manalapan, FL, US

7 days ago Requisition

Join the Eau Resort & Spa Team! Are You Ready to Make an Impact?

We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Resort & Spa, we don't just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

• A commitment to excellence and a passion for service
• A positive attitude and a collaborative spirit
• Flexibility to work weekends and holidays
• A desire to be part of a team that genuinely cares about each other and our guests

We are seeking a Room Sales Agent (remote) to join our team. As a key member of the Eau Resort & Spa team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five Star resort.

Role

Summary:

The Room Sales Agents are responsible for effective coordination of booking room reservations, while ensuring the quality and service standards are always upheld. Additional responsibilities include assisting Travel Agents when assistance is needed and ensuring consistent delivery of exceptional 5 Star service. Reservation Agents are also responsible for maximizing the hotel's revenue; this can be accomplished through reaching personal and team goals for booking transient revenue, increased conversion rates, decreased call abandonment, etc.

The agents in this role must be supportive and understanding of all departments to always ensure guest satisfaction, while exemplifying the philosophy and mission of Eau Resort & Spa.

We have a Full-Time position available.

This is a HYBRID position with flexible shifts.

(3-4 remote days and 1-2 days in office each week)

All candidates must be able to work weekends, holidays, and nights.

• Minimum of 2 years of customer service experience.
• Effective communication, organization, attention to detail and problem- solving skills.
• Previous sales experience is required.
• Ability to work flexible schedules that often include evenings, weekends and holidays.
• Minimum of 2 years' experience working on a team and in a goal-oriented environment.
• Ability to clearly and effectively communicate with guests, management, staff, and co-workers to ensure mutual understanding.
• High aptitude for computer programs.
• Professional and cooperative demeanor.
• Positive and energetic attitude.
• Ability to compute basic mathematical calculations.
• Knowledge and execution of effective office organizational practices.
• Ability to maintain strict confidentiality.
• Implementing and adhering to Forbes Standards.
• Previous Hotel experience and/or experience within a luxury environment
• Previous experience with Opera Software
• Ability to ensure compliance with hotel standards, policies, and procedures with self and staff.
• Ability to prioritize and organize work assignments.
• Ability to think clearly, analyze and resolve problems, and exercise good judgment.
• Ability to follow processes and procedures set forth by Reservations Manager, Supervisors, and other hotel leadership.
• Be able to be motivated and inspired as well as work as a team to ensure cohesiveness and consistency throughout department and hotel.
• Ability to welcome training and coaching as deemed necessary by Reservations leadership.
• Ability to focus attention on details.
• Ability to develop strong, productive, professional relationships with internal and external guests.
• Ability to exert physical effort in transporting equipment and perform job duties.
• Ability to endure abundant physical…