Executive Meeting Manager

JOB SUMMARY

Independently manages assigned guestroom, catering, and banquet business from initial qualification through event completion and post-event follow-up, exercising discretion and independent judgment to negotiate commercial terms, resolve client and financial matters, and serve as the primary liaison among clients, Sales, Revenue Management, Food and Beverage, and hotel operations.

Primary duties consist of performing office or non-manual work directly related to management or general business operations. Work includes the exercise of discretion and independent judgment with respect to matters of significance.

• Independently manage a portfolio of assigned group, catering, and event business from initial inquiry through final billing, post-event evaluation, and rebooking.
• Evaluate and qualify prospective business based on client requirements, available inventory, market conditions, revenue potential, operational considerations, and the hotel's sales strategy.
• Determine whether assigned business opportunities support the hotel's revenue and profitability goals; recommend appropriate rates, meeting-room assignments, food and beverage packages, concessions, and alternative dates or solutions.
• Negotiate guestroom rates, catering packages, concessions, event arrangements, and contractual terms within established authority; elevate matters only when they exceed delegated financial or contractual limits.
• Develop customized proposals, contracts, banquet event orders, group resumes, and client communications that accurately reflect negotiated commitments and operational requirements.
• Serve as the primary decision‑making contact for assigned clients following the initial sale; advise clients on program design, guestroom needs, food and beverage selections, meeting logistics, and service solutions.
• Exercise independent judgment in evaluating client requests, last‑minute changes, competing operational priorities, and potential service issues; develop solutions that balance client satisfaction with hotel efficiency, profitability, and contractual obligations.
• Identify and execute appropriate upselling opportunities, including enhanced food and beverage packages, audiovisual services, upgraded event experiences, and additional guestroom or meeting‑space needs.
• Lead weekly banquet event order and group resume meetings with Sales, Food and Beverage, Front Office, Revenue Management, and other operational departments; establish priorities, identify potential challenges, assign follow‑up responsibilities, and facilitate decisions necessary for successful program execution.
• Communicate material changes in group requirements and determine their operational or financial impact; negotiate revised arrangements with clients and coordinate approved changes with affected departments.
• Review and finalize assigned groups and events, including guestroom pickup, final billing, contractual commitments, commissions, rebates, and concessions.
• Review and resolve billing disputes and service‑recovery matters; approve concessions, refunds, or billing adjustments within delegated authority based on contractual obligations, client relationships, service deficiencies, and financial impact.
• Meet with planners following events to assess performance, address deficiencies, identify corrective actions, and pursue rebooking opportunities.
• Build and maintain strategic relationships with existing, prospective, top‑producing, and target accounts through appointments, prospecting calls, correspondence, networking activities, sales blitzes, and site tours.
• Develop account‑specific strategies that support customer retention, revenue growth, and future bookings.
• Independently resolve significant client and guest issues…