Sarasota Modern - Rooms Division Manager

Job Details

Job Location:

Sarasota, FL 34236

Position Type:
Full Time

Salary Range: $55,000.00 - $55,000.00 Salary/year

The Rooms Division Manager oversees all operations within the Rooms Division — including Front Office, Housekeeping, and Guest Services — ensuring exceptional guest experiences, efficient department operations, and strong financial performance at The Sarasota Modern. This role leads a team dedicated to delivering the property's boutique, design-forward brand of hospitality while maintaining the operational rigor and service standards guests expect.

• Leads and manages the daily operations of the Front Office and related Rooms Division departments, ensuring smooth check-in/check-out processes, room readiness, and guest satisfaction.
• Recruits, trains, schedules, and develops department supervisors and team members, fostering a culture of accountability and service excellence.
• Partners with Sales, Housekeeping, and Engineering to align room inventory, occupancy forecasts, and maintenance needs.
• Responds to and resolves guest concerns and escalations promptly, using sound judgment to protect the guest experience and the hotel's reputation.
• Conducts regular property walkthroughs and inspections to ensure cleanliness, safety, and brand standards are consistently met.
• Develops and implements standard operating procedures across Rooms Division departments in line with company and brand expectations.
• Ensures compliance with all applicable health, safety, and labor regulations.
• Analyzes guest feedback (surveys, reviews, comment cards) and operational data to identify trends and drive continuous improvement.
• Serves as a member of the hotel's leadership team, contributing to broader property strategy and goals.
• Acts as Manager on Duty as scheduled, assuming property-wide responsibility during those shifts.

• A minimum of 2 years of supervisory-level experience within a Marriott-branded property is required.
• Prior experience in a Rooms Division leadership role (Front Office Manager, Housekeeping Manager, Guest Services Manager, or similar) is strongly preferred.
• Strong working knowledge of Marriott systems, service standards, and brand operating procedures is required.
• Demonstrated ability to lead, coach, and develop a diverse team in a fast-paced, guest-focused environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with guests, associates, and ownership/management.
• Strong financial acumen, including experience with budgeting, forecasting, and labor management.
• Proficiency with hotel property management systems (PMS) and related software.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as business needs require.

• Ability to stand, walk, and move throughout the property for extended periods.
• Ability to lift up to 25 lbs occasionally (e.g., luggage assistance, supplies).
• Ability to respond quickly to emergency situations as needed.