Senior Reservations & Guest Services Specialist

Senior Reservations & Guest Services Specialist
Company Overview

Sea Breeze Vacation is a leading vacation rental management company on beautiful Anna Maria Island. Our portfolio includes beachfront homes, charming cottages, and upscale condos - each designed to deliver memorable guest experiences on Florida’s Gulf Coast.

Our team is known for its hospitality, attention to detail, and genuine care for guests. If you love helping people, enjoy a fast-paced environment, and are energized by a mix of guest service and sales, you’ll thrive here.

Sea Breeze Vacation is seeking a personable and highly organized Senior Reservations & Guest Services Specialist to deliver elevated, personalized service to guests staying in our Concierge Collection homes. Once a reservation is confirmed by our sales and reservations team, you'll become the guest's dedicated point of contact, owning their experience from booking through checkout.

You'll build genuine relationships with guests through personalized calls and proactive communication, learning their preferences, anticipating their needs, and helping them plan an exceptional Anna Maria Island vacation. From coordinating special requests and providing local recommendations to answering questions and preparing guests for arrival, you'll ensure every detail is thoughtfully handled.

Behind the scenes, you'll maintain detailed guest profiles, accurately document requests and reservation information, and ensure all required details are completed on time. You'll also support the broader Guest Services team as needed, helping maintain Sea Breeze Vacation's high standard of hospitality across the guest experience.

This is an in-office position ideal for someone who is warm, proactive, exceptionally detail-oriented, and takes pride in creating memorable experiences through genuine personal service.

Take ownership of assigned Concierge Collection reservations once the reservation has been sold and confirmed, serving as the guest's dedicated Sea Breeze point of contact through the completion of their stay.

Build genuine relationships with guests through personalized calls and proactive outreach, creating a high-touch experience that feels personal rather than transactional.

Conduct guest discovery to understand trip details, preferences, celebrations, special requests, and vacation-planning needs, and use this information to create and maintain a detailed guest profile.

Guide guests through the pre-arrival process, clearly communicating expectations, required information, important property details, and what they can expect throughout their Sea Breeze experience.

Assist guests with vacation planning, including dining, activities, transportation, rentals, special occasions, and other local services and experiences.

Identify and pursue appropriate upsell opportunities based on each guest's needs and preferences. Actively promote Sea Breeze services, enhancements, and preferred vendor partners to increase ancillary revenue while adding value to the guest's stay.

Maintain strong knowledge of Anna Maria Island, local businesses, activities, services, and trusted partners to provide knowledgeable and personalized recommendations.

Proactively and carefully review upcoming reservations for accuracy and completeness, identifying missing information, outstanding documentation, special requests, requirements, or potential issues well before arrival.

Demonstrate exceptional attention to detail by ensuring guest information, reservation details, required documentation, requests, preferences, communications, and follow-up items are accurately recorded and completed within required timelines.

Coordinate reservation-related needs such as early check-ins,…