Director of Food And Beverage

The purpose of The Director of Food & Beverage position is to direct, supervise and provide leadership for the Food & Beverage Services in efforts to achieve the highest levels of Guest Satisfaction, quality service and compliance with St Joe Hospitality policies and procedures while meeting/exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Division.

The role directly supervises the Banquet Supervisor, Restaurant Manager, and managers of all other outlets. The Director of Food & Beverage recommends, implements, and monitors the departments budgets and manages expenses within approved budget constraints.

• Cover the duties of the Resort Manager in their absence
• Provide overall leadership and accountability for the Food & Beverage Division, ensuring operational excellence and compliance with St. Joe Hospitality, Forbes, and AAA Standards
• Maintain effective relationships and communication with Culinary, Sales, and Marketing teams to identify revenue-maximizing opportunities
• Ensure smooth day-today operations across all Food & Beverage outlets, including oversight of reservations systems and event/banquet functions
• Implement and enforce standard operation procedures (SOPs), policies, and legal requirements, including wage and hour and alcoholic beverage regulations
• Develop, monitor, and manager department budgets, including forecasting, reforecasting, and day-to-day budget oversight
• Maintain responsibility for departmental sales, expenses, and profitability goals
• Approve and analyze menu proposals, wine lists, and product offerings to ensure cost efficiency and revenue optimization
• Monitor ordering and receiving programs to ensure proper quantity, pricing, and quality of supplies
• Identify cost saving opportunities and implement strategies to improve operations efficiency
• Resolve guest complaints and proactively address potential issues to ensure high levels of satisfaction
• Monitor operational issues, associate performance, and service delivery to maintain quality assurance standards
• Assist with the planning and execution of special events and banquets, ensuring exceptional guest experiences
• Recruit, train, develop, coach, and empower staff to maintain high levels of engagement, performance, and adherence to standards
• Approve organizational charts, staffing levels, job descriptions, and scheduling procedures for all departments
• Develop and manage training programs and professional development plans for all staff and management personnel
• Conduct performance evaluations, salary reviews, and provide discipline or recognition as appropriate
• Ensure compliance with all safety, sanitation, and preventive maintenance standards
• Develop, manage, and maintain safety standards across all Food & Beverage departments
• Monitor operational systems, equipment, and vehicles to ensure optimal performance
• Research new products and trends to enhance offerings and profitability
• Participate in task forces, committees, and special projects as assigned
• Maintain open communication and positive working relationships with all departments
• Perform all other duties as assigned

• Four-year college degree preferred or equivalent education/experience
• TABC certification or Food Service Sanitation certification required
• First Aid and CPR certification preferred
• Minimum 3-5 years professional food and beverage management background in various establishments including knowledge of banquet, fine and casual dining, and beverage operations required and hotels
• Experience in a first-class medium-large resort with multiple outlet operations preferred
• Proven track record of continuously improving the customer experience across all Food & Beverage functions
• Experience managing a large team in a high-volume guest-focused environment
• Three to five years of experience in a related position.
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read write and speak and communicate in basic English preferred
• Ability to resolve and troubleshoot problems individually

• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Thorough knowledge of food and beverage industry in a resort setting, current market trends…