Extended Stay Advisor

Extended Stay Advisor

Seven & Up | Full-Time | In-Person / Hybrid | Miami, FL

Seven & Up is building a better way to book extended hotel stays of seven nights or longer
.

We help travelers find accommodations that fit longer stays by bringing together live availability, extended-stay options, transparent pricing, and a smoother booking experience.

We’re looking for an Extended Stay Advisor who can help travelers find the right property, guide them through the booking process, and provide a high level of service from the first inquiry through check-in.

This role is ideal for someone with experience in travel, hospitality, hotel reservations, OTAs, booking platforms, or guest services who enjoys working directly with customers and helping them make confident travel decisions.

• Assist travelers in finding the right hotel or extended-stay accommodation based on their needs, location, budget, and length of stay
• Guide customers through the search, reservation, and booking process
• Respond to booking inquiries through phone, email, chat, and other communication channels
• Recommend suitable properties and explain rates, amenities, cancellation policies, and booking conditions
• Help customers with reservation changes, extensions, cancellations, and special requests
• Coordinate with hotels, suppliers, and booking partners when additional assistance is required
• Follow up with prospective travelers and help convert inquiries into confirmed reservations
• Provide support before, during, and when necessary after a guest's stay
• Maintain accurate notes and customer information within internal systems
• Identify recurring customer needs and share feedback with the operations and product teams
• Deliver a professional, responsive, and personalized customer experience

We’re looking for someone with experience in one or more of the following:

• Hotel reservations
• Online Travel Agencies (OTA)
• Travel agencies
• Hospitality or hotel operations
• Vacation or corporate travel
• Extended-stay accommodations
• Reservation sales
• Guest services
• Travel booking platforms

Experience working with platforms or systems such as , Expedia, Agoda, , Airbnb, hotel PMS/CRS systems, GDS platforms, travel wholesalers, or booking suppliers is a strong plus.

• Enjoy speaking with customers and helping them find the right travel solution
• Have strong sales and customer service skills
• Are comfortable recommending and comparing hotels or accommodation options
• Can confidently handle questions about pricing, availability, cancellations, and reservations
• Are organized and able to manage multiple travelers and bookings at the same time
• Communicate clearly and professionally by phone, email, and chat
• Pay close attention to booking details
• Know how to follow up without being overly aggressive
• Can stay calm and solution-oriented when a traveler experiences a booking issue
• Take ownership of the customer experience from inquiry through reservation
• Are comfortable working in a growing company where processes continue to evolve

• 2+ years of experience in travel, hospitality, reservations, or a related customer-facing role
• Experience selling or booking hotel accommodations
• Familiarity with OTA and hotel reservation workflows
• Experience handling inbound travel leads or reservation inquiries
• Knowledge of extended-stay, corporate travel, relocation, or long-term accommodation is a plus
• Previous experience working toward booking, sales, or conversion targets is a plus

Most hotel booking platforms are built around short stays.

Seven & Up is focused on travelers who need seven nights or more
—whether they’re traveling for business, relocation, projects, family needs, or simply staying somewhere longer.

As an Extended Stay Advisor, you’ll help shape how Seven & Up serves those travelers while becoming an important part of the customer experience as the company grows.

This is a full-time, in-person/hybrid position based in Miami, Florida
.

Candidates should be based in, or able to reliably commute to, the Miami area.