General Manager - Oaks RV Resort

Position Summary

The Resort General Manager serves as the senior executive leader of the Resort and is responsible for driving operational excellence, exceptional guest experiences, leadership development, financial performance, and long-term asset value.

This leader is accountable for all aspects of resort operations including Front Office, Guest Services, Rental Operations, Housekeeping, Maintenance, Food & Beverage, Recreation & Activities, Membership Services, Finance, Sales & Marketing, and Human Resources.

The ideal candidate is a proven hospitality executive with a strong record of developing high-performing leadership teams, cultivating meaningful relationships with Owners, Members, Guests, and business partners, and creating cultures where employees thrive and deliver exceptional results. This individual must be equally adept at strategic planning, financial management, team development, and relationship building.

The General Manager will serve as the primary ambassador of the Resort while championing NDM Hospitality's values, vision, and "Win From Within" philosophy. Success in this role will be measured by the strength of the leadership team, guest satisfaction, employee engagement, owner confidence, revenue growth, profitability, and overall resort performance.

• Serve as the visible leader and ambassador of the Resort, setting the tone for excellence, professionalism, accountability, and hospitality.
• Drive and reinforce the NDM Hospitality culture throughout the organization, ensuring every department consistently demonstrates company values and service standards.
• Create a "people-first" environment focused on engagement, recognition, growth, accountability, and operational excellence.
• Lead with transparency, integrity, and a commitment to continuous improvement.
• Inspire, coach, mentor, and develop leaders capable of growing their departments and future careers within NDM Hospitality.
• Foster a culture where leaders actively collaborate across departments to achieve shared business goals.

• Recruit, train, develop, and retain exceptional Department Heads and future leaders.
• Build a leadership bench strength program focused on succession planning and internal promotions.
• Hold Department Heads accountable for operational performance, guest satisfaction, employee engagement, and financial results.
• Establish leadership development plans, performance metrics, and coaching programs for all resort leadership positions.
• Ensure each department maintains highly trained, engaged, and service-focused team members.
• Promote NDM's "Win From Within" philosophy by identifying and developing future leaders throughout the organization.
• Create a culture of ownership where leaders are empowered to make decisions and drive results.

• Establish and maintain trusted relationships with Owners, Managing Principals, Investors, Members, and strategic partners.
• Serve as the primary liaison between resort operations and ownership groups.
• Communicate resort performance, opportunities, risks, and strategic initiatives with professionalism and transparency.
• Deliver organized and comprehensive business reviews, operational updates, and financial presentations.
• Build confidence among ownership groups through proactive communication and consistent operational execution.
• Collaborate with ownership and executive leadership to implement long-term growth strategies and capital improvement initiatives.

• Maintain full accountability for resort profitability, cash flow, budgeting, forecasting, and overall financial performance.
• Develop and execute business strategies designed to maximize revenue growth while maintaining exceptional guest experiences.
• Consistently achieve or exceed budgeted revenue, EBITDA, profitability, and operational performance goals.
• Analyze financial reports, market conditions, operational metrics, and trends to make informed business decisions.
• Identify and implement new revenue opportunities across accommodations, RV sites, memberships, food and beverage, retail, events, recreation, sponsor ships, and guest programming.
• Drive expense management initiatives while maintaining service standards and employee satisfaction.
• Closely monitor labor productivity, payroll-to-revenue ratios, operating expenses, and departmental profitability.
• Utilize data-driven decision making to…