HR Generalist

Description

Health Insurance Experts that guide you from enrollment to peace of mind!

At Catch Coverage, we’re more than an Insurance organization, we’re a team of dedicated, compassionate professionals united by a mission to improve lives and elevate the customer experience.

When you join us, you become part of a forward-thinking, customer-focused culture that invests in your growth, supports your well-being, and empowers you to make a meaningful impact on people’s everyday lives.

If you’re ready to advance your career in a dynamic, innovative, and genuinely supportive environment, apply today and discover why Catch Coverage is shaping the future of Insurance.

HR Generalist

Onsite Ft. Lauderdale, FL

The HR Generalist at Catch Coverage serves as a trusted partner to employees and leadership across the organization, supporting a broad range of human resources functions with a strong emphasis on employee relations, workplace investigations, and performance management. This role is the frontline HR presence for our Remote, Clearwater, Ft. Lauderdale workforce and plays a critical role in maintaining a positive, compliant, and high-performing work environment.

The HR Generalist brings a solutions-oriented mindset, strong interpersonal skills, and the experience to navigate complex employee matters with professionalism, confidentiality, and sound judgment.

• Serve as a point of contact for employee relations matters, providing guidance to managers and employees on HR policies, workplace concerns, and conflict resolution.
• Conduct thorough, objective, and timely workplace investigations into employee complaints, policy violations, misconduct, and other sensitive matters, including documenting findings and recommending appropriate corrective action.
• Facilitate and participate in formal and informal hearings, disciplinary meetings, and termination proceedings, ensuring all actions are consistent, documented, and legally defensible.
• Gather, organize, and maintain thorough documentation in support of performance management actions, corrective counseling, written warnings, PIPs, and employee dismissals.
• Partner with managers to develop and execute performance improvement documents, ensuring clarity, consistency, and appropriate follow-through.
• Advise managers on documentation best practices and coach them through difficult employee conversations to ensure outcomes are handled with professionalism and care.
• Lead and facilitate new employee orientation and onboarding programs, ensuring a welcoming, organized, and informative experience that connects new hires to the Catch Health culture from day one.
• Continuously evaluate and improve the onboarding experience to increase engagement, retention, and time-to-productivity for new team members.
• Maintain accurate and up-to-date electronic employee records, HR files, and documentation in compliance with federal, state, and company requirements.
• Support compliance with all applicable employment laws and regulations including Title VII, ADA, FMLA, FLSA, and state-specific requirements.
• Partner with HR leadership on the rollout of HR programs and initiatives.
• Support HR reporting and analytics, providing data and insights to HR leadership as requested.
• Serve as a resource for employees seeking guidance on HR policies, benefits questions, and general workplace concerns, maintaining a high standard of service and confidentiality at all times.
• Collaborate with cross-functional partners including Payroll, Compliance, and Operations to ensure seamless HR service delivery.

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Minimum of five (5) years of progressive HR Generalist experience.
• Must be available to work fully onsite in Ft. Lauderdale, FL. This is not a remote or hybrid position.
• Proficiency in HRIS systems; experience with Paylocity a plus.
• High level of discretion, integrity, and sound judgment in handling confidential and sensitive matters.
• Demonstrated experience conducting workplace investigations, including documentation of findings and recommendations for corrective action.
• Ex…