TelecomManager​/Cisco Webex Administrator

About Rotech

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At Rotech Healthcare Inc
, we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you’re a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

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Summary

We are seeking a dedicated Telecom Manager / Cisco Webex Administrator for our Information Systems Technology department. The Telecom Manager / Cisco Webex Administrator provides operational and administrative support for a hosted Cisco Webex Calling and Webex Contact Center environment. This role focuses on call center workflows, user provisioning, and day-to-day system operations to ensure reliable voice and contact center services across distributed teams.

Essential Job Duties and Responsibilities

• Provide operational support for Cisco Webex Calling and Webex Contact Center in a cloud-based environment
• Configure and maintain call flows, IVRs, auto attendants, and call queues
• Set up and troubleshoot call center workflows and routing logic
• Monitor system health and call quality using Webex Control Hub; escalate issues as needed
• Provision users, manage licenses, and maintain role-based access controls
• Support integrations with Microsoft 365 and Salesforce
• Assist with migration of users from Cisco Call Manager to Webex Calling
• Document procedures and support end-user training
• Stay current on Webex updates and assist with testing and feature rollouts
• Support predictive dialers and outbound calling campaigns
• Performs other duties as assigned

Employment is contingent on

• Background check (company-wide). Results will be assessed individually in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• Bachelor’s degree in information technology or related field (or equivalent experience)
• Two years of experience supporting Cisco Webex in a hosted/cloud environment
• Advanced understanding of call center operations and Webex Control Hub
• Strong knowledge of VoIP protocols and network fundamentals
• Expert troubleshooting and communication skills
• Experience integrating Webex and Salesforce platforms
• Knowledge of API-based automation and workflow orchestration tools
• Familiarity with SSO, Active Directory, and identity management in cloud environments

Preferred Education and/or Experience

• Cisco certifications (e.g., Webex Contact Center Specialist, CCNA/CCNP) are a plus but not required
• Exposure to AI-powered call analytics, chatbots, or virtual agents is a plus
• Knowledge of Nice In Contact

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with customers, location employees and vendors
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Maintain confidentiality and practice discretion with sensitive information
• Multi-task with attention to detail
• Self-motivation, organized, time-management and problem-solving skills
• Work independently and as part of a team

• Requires sitting, walking, standing, talking or listening
• Requires close vision to small print on computer and/or paperwork
• Occasionally move equipment such as a personal computer or display weighing up to 25 pounds

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Mental health programs and related health benefits
• Hepatitis B and TB vaccinations

Equal Opportunity Employer:
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, and compensates employees without regard to race, color, religion, national origin, sex, age, disability, veteran status, or any other legally protected status in accordance with applicable laws.