IT Operations Support Technician

Job Title: IT Operations Support Technician

Location: Tallahassee, FL

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 61138

This position is within FSU’s Department of Northwest Regional Data Center (NWRDC).

• Provide support for NWRDC‑Southwood data center facility and customer processing, maintaining a working knowledge of individual platforms, peripheral devices, and facility infrastructure.
• Perform basic commands and monitor platforms and facility under limited supervision, following rules, guidelines, and directions prescribed by the supervisor.
• Use decision‑making skills to identify problems and take appropriate action to ensure timely and error‑free service to the businesses supported by NWRDC.
• Be available to work overtime and holidays as scheduled.
• Establish or maintain a working knowledge of Data Center policies and procedures, including production control run schedules.
• Monitor building security and computer room access.
• Maintain knowledge of mainframe platforms, hardware configurations, facility infrastructure, and Enterprise Network Monitoring Tools.
• Monitor all platforms for outstanding system messages, report issues, and escape as needed.
• Monitor the status of customer‑owned equipment and its access.
• Maintain Data Center logs and forms.
• Use the ITSM Incident & Service Request processing tool: create incident and service tickets, report issues, and escape as needed.
• Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during abnormal circumstances.

• Attend/complete weekly load test (Switchgear) training at least once a quarter if proficient with the systems, or once a month for new employees.
• Chiller (Chilled Water System) training once a quarter if proficient, or once a month for new employees.
• React to a Switchgear emergency within 5 minutes and a chilled water system emergency within 10 minutes.
• Communicate all issues clearly and concisely to facility staff to avert a shutdown.

• Act as Service Desk representative after hours and on weekends: perform daily routines and related work as required.
• Perform other related duties as required.

Participate in approved professional development opportunities per NWRDC's policy.

Maintain services 24/7, including during crises or emergencies, as all NWRDC staff are considered essential for State of Florida operations.

High school diploma or equivalency and three years' experience, or a combination of post‑high school education and experience equal to three years.

• Ideal candidate is a self‑starter, willing to work Saturday and Sunday 6:00 am–6:30 pm and Friday and Monday 6:00 am–2:30 pm, and willing to work holidays and emergencies (off‑shifts) when necessary. Must have at least 3 years' minimum data center/operations experience and be able to report to duty during natural disasters such as hurricanes, floods, or other emergencies.
• A typical day involves monitoring all aspects of the data center, performing occasional bending, walking, lifting, and climbing stairs while staying alert.
• First 60‑90 days will include a 16‑week training program.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

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