IT Operations Support Technician

Overview

Job Title:

IT Operations Support Technician

Location:

Tallahassee, FL

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Department:
This position is within FSU’s Department of Northwest Regional Data Center - State Data Center (NWRDC-SDC)

• The IT Operations Support Technician establishes schedules for computer runs and initiates and monitors the running of computer jobs through automated production software. Controls the correction and restart of computer jobs and performs QA on program changes prior to deployment into production systems.
• Supports mainframe/server scheduler changes and documents issues to ensure timely and error-free service to NWRDC’s customers.
• Facilitates and performs job implementation and flow modification using automated tools. Creates and maintains specialized software calendars and run day requirements to automate batch cycles.
• Initiates and verifies the successful completion of production cycles using standard enterprise tools.
• Cross-trains colleagues in methods for performing effective and efficient jobs across multi-systems or platforms, including best automation practices.
• Participates in setting automated workload scheduling and code migration using change management policies to ensure production consistency and accuracy at the initial setup and database levels.
• Assists with the consolidation of technical data processing information from various automated sources into daily and weekend schedules for production cycles on multiple systems and platforms.
• Coordinates and participates in production implementations, upgrades, and testing of automated workload scheduling software and code migration products or systems events.
• Communicates regularly with NWRDC subsection team members, system programmers, applications developers, and end-user offices.
• Responsible for creating/submitting production reports to management. Maintains and follows technical procedures.

• High school diploma or equivalency and three years' experience or a combination of post-high school education and experience equal to three years.

• Three years minimum data center/job scheduling experience.

• Individual should be a self-starter, willing to work Monday – Friday 7:00am – 4:00pm, and willing to work holidays and emergencies (off-shifts) as needed.
• Should have at least three years minimum data center/job scheduling experience and be prepared to report during natural disasters or other emergencies.

The individual will establish schedules for computer runs utilizing automated production software, support mainframe/server scheduler changes, and perform QA on program changes prior to deployment into production systems.

Individual will be provided a 16-week training program.

One of the nation’s elite research universities, Florida State University (FSU) preserves, expands, and disseminates knowledge in sciences, technology, arts, humanities, and professions, while embracing a philosophy rooted in liberal arts and critical thinking. Founded in 1851, FSU is the oldest continuous site of higher education in Florida. FSU fosters research and creativity within a vibrant academic and professional community.

FSU offers a robust Total Rewards package. Learn about compensation, benefits, wellness, recognition, and employee development programs. Use our interactive tool to calculate Total Compensation options based on salary, benefits, retirement contributions, earned leave, and other employment-related perks.

If qualified and interested, apply to Florida State University at (Use the "Apply for this Job" box below). If you are a current FSU employee, apply via myFSU >
Self Service. Applicants must complete the online application with all applicable information, including work history up to ten years and education details, even if attaching a resume.

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Veterans  Preference applies to USPS positions only. To claim Veterans  Preference, select “yes” on the application, and upload DD-214 and other documentation as applicable before the closing date.

This is a USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check. CJIS level background checks shall be conducted for positions with access to Criminal Justice Information. Monday – Friday 7:00am – 4:00pm. This position is eligible for on-call pay additive.

FSU is an Equal Employment Opportunity Employer.