Customer Service Technician - Onsite Tallahassee, FL

• Actual Job Title PR907605-R174726 - FDOT - OWPB Job 2220 Customer Service Technician
• Job Type FT Contract
• Date Opened 02/06/2026
• Target Date 02/13/2026
• State/Province Florida
• Country United States
• Assigned Recruiter(s) Dinesh Mathi
• Number of Positions 1

The Customer Support Technician will provide Tier I software support for systems used by the Office of Work Program and Budget (OWPB), working primarily within the Work Program & Budget Systems Support unit. This unit is responsible for technical and programming assistance, generating automated reports, and coordinating with the Office of Information Systems for system enhancements and maintenance. The position will assist in maintaining and modernizing legacy mainframe systems, converting mainframe reports into modern software solutions, and troubleshooting both mainframe and contemporary financial management systems under the guidance of senior technical staff.

While the primary focus is on the Work Program & Budget Systems Support unit, thisrole indirectly supports other OWPB offices by ensuring the reliability and functionality of software systems they depend on. These include offices responsible for budget development and monitoring, federal aid management,financial planning and resource allocation, strategic operations, production management, and work program development. By providing Tier I software support, the position contributes to the smooth operation of processes suchas legislative budget requests, federal obligation planning, financial performance monitoring, and the development of the Five-Year Work Program.

Responsibilities include diagnosing and resolving basic software issues, escalating complex problems to senior technical staff, and maintaining accurate support data in tracking systems. The position will assist in debugging and troubleshooting mainframe environments, support data integration and report conversion tasks,and collaborate with development teams to align with technical direction and standard practices. Participation in quality improvement activities and learning best practices for system modernization are also essential elements of the role.

Thisentry-level position operates at a Tier I support level for low-to-medium complexity software issues, functioning under general supervision. It offers opportunities for learning and professional growth, particularly in therealms of mainframe and modern software systems used within OWPB.

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information

Systems, or other related field. Or equivalent work experience.

0 to 1year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

• Provide software support for applications used by the Office of Work Program and Budget (OWPB), following documented procedures and checklists.
• Diagnose and resolve basic software issues; elevate complex problems to senior technical staff as needed.
• Enter and maintain accurate support data in the tracking system.
• Assist in debugging and troubleshooting mainframe operating systems under supervision.
• Support efforts to convert legacy mainframe reports into modern software products.
• Learn and apply standard practices for system modernization and data integration.
• Collaborate with development teams to understand technical direction and assist with routine tasks.
• Participate in quality improvement activities and document findings for review.
• Assist in testing system changes and enhancements, including preparing basic test scenarios and validating results.
• Help maintain and update automated reports used by OWPB and District offices.
• Provide basic analysis of software issues impacting financial management systems and recommend escalation when necessary.
• Support routine monitoring of system performance and report anomalies to senior staff.
• Assist in documenting workflows and system processes for future reference and training.
• Learn and use a variety of platforms, including legacy mainframe and modern…